Intern, Clinical Operations

Kids Help Phone • Toronto, ON

19h • Hybrid

About The Position

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. We’re seeking a Full-Time, 16-Weeks intern to join the Clinical Operations team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, Service Operations & Technology, the successful candidate will support the Clinical Operations department through process improvement, operational excellence, knowledge management, and ongoing project initiatives. The intern will work with subject matter experts to develop standardized operating procedures (SOPs), document and streamline workflows, and enhance the team's SharePoint site as a centralized resource hub. This role offers hands-on experience in project management, process development, stakeholder collaboration, and organizational improvement, while contributing to initiatives that strengthen consistency, efficiency, and quality in service delivery for young people across Canada. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today! Start Date: Tuesday September 8th, 2026

Requirements

• Currently enrolled in a post-secondary diploma, advanced diploma, or undergraduate, program in Public Health, Health Administration, Business Administration, Project Management, Psychology, Social Work, Sociology, Human Services, Community Services, Information Management, Health Informatics, Data Analytics, Communications, Organizational Leadership, or a related field.
• Candidates with an interest in process improvement, knowledge management, operational excellence, or information systems are encouraged to apply
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with a variety of stakeholders.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and analytical skills.

Nice To Haves

• Experience creating process documentation or SOPs.
• Knowledge of SharePoint or document management systems.
• Exposure to project management or process improvement initiatives.
• Interest in healthcare, mental health, social impact, operations, project management, or continuous improvement initiatives.

Responsibilities

• Develop and document standardized operating procedures (SOPs) for key clinical processes.
• Collaborate with clinical subject matter experts to gather information, map workflows, and validate process documentation.
• Review and streamline existing processes to improve consistency, efficiency, and knowledge sharing.
• Organize, update, and enhance the Clinical team's SharePoint site to create an intuitive and accessible resource hub.
• Maintain and categorize clinical resources, tools, templates, and reference materials.
• Provide project coordination support, including tracking milestones, maintaining documentation, and communicating updates to stakeholders.
• Prepare and present project updates, key findings, and progress reports to internal stakeholders and operational leadership groups.
• Conduct research to support ongoing operational initiatives, continuous improvement efforts, and strategic projects.
• Create reports, presentations, and other materials to support process improvement initiatives.
• Contribute to initiatives that strengthen operational effectiveness and support high-quality service delivery for young people.

Benefits

• Hands-on experience leading a meaningful project from planning through implementation.
• Exposure to clinical operations and process improvement within a national mental health organization.
• Opportunities to develop skills in project management, stakeholder engagement, process improvement, operational excellence, knowledge management, and technology-enabled service delivery.
• Mentorship and collaboration with experienced clinical professionals and organizational leaders.
• The opportunity to make a tangible impact by improving processes and resources that support better outcomes for young people.
• Practical experience with documentation, workflow analysis, and SharePoint optimization.
• Access to professional development opportunities through self-directed learning and training programs focused on technology, communication, clinical core competencies, and workplace skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree