Clinical Operations Coord. - Rehab. (Full Time, Days)

Nicklaus Children's Hospital•Miami, FL

1d•Onsite

About The Position

Provides assistance with patient care and supports access to care operations and operational duties for the rehab department. This role utilizes infection control policies to maintain cleanliness of equipment and toys, and supports daily operations including ordering and organizing supplies, charge reconciliation, and scanning documents into the medical record.

Requirements

American Heart Association (AHA) CPR AED certification (must maintain active and in good standing throughout employment)
Previous customer service or clerical experience
Basic knowledge of mechanical skills to perform light repair and maintenance of equipment.
Able to take direction from a wide variety of professionals in Rehabilitative Services
Able to maintain calm in stressful situations
Excellent customer service skills
Excellent organizational skills
Basic proficiency in Outlook, Word, Excel, and PowerPoint

Nice To Haves

Minimum of 2 years of college-level coursework preferred
Previous work experience with children preferred
Previous healthcare experience highly preferred
Spanish proficiency preferred

Responsibilities

Assists with communication to patients and caregivers regarding evaluation and treatment processes.
Manages Plan of Care (POC) documentation, including faxing, mailing, receiving, and monitoring for evaluations, re-evaluations, and additional treatments.
Tracks, logs, and follows up on POCs with doctors' offices and/or patients/caregivers.
Monitors and assists with patient transfers, including queue management, record review, collaboration with patient access and clinical teams, and responding to transfer requests (approval or denial).
Performs daily charge reconciliation, including daily review, monitoring, and follow-up for any misses or corrections.
Collects, organizes, and scans patient documents into the EMR following HIM requirements.
Manages the discharge process for patient accounts.
Confirms patient appointments and handles follow-up questions to minimize no-shows.
Supports PEDS scheduling via CRM (or comparable tool) and handles same-day rescheduling changes.
Coordinates care and supports the billing process for Early Steps patients through communication with Early Steps, Pre-Access, and the Clinical team, adhering to Early Steps requirements.
Assists the Clinical Team with patient care activities as directed.
Ensures clean sweeps are completed and submitted according to hospital requirements.
Maintains the environment of care for designated equipment and keeps the treatment area clean, organized, and orderly.
Orders and ensures rooms are properly stocked with linen for patient care.
Maintains cleanliness of assigned areas and equipment, and keeps equipment/cleaning logs as per guidelines.
Reports unsafe equipment or conditions to leaders or the Operations Team and assists in recovery and ordering new equipment.
Monitors inventory and ensures adequate stock for both treatment and office supplies.
Supports other centers as needed to ensure rehab operations continue.
Ensures standard work is followed to ensure the success of daily operations.