Clinical Operations Coordinator (RN), PSN Hub - Part-Time

University of Utah Health•Salt Lake City, UT

18d

About The Position

The Clinical Operations Coordinator (RN) supports acute patient access activities within the Patient Stewardship & Navigation (PSN) Hub, including transfer coordination, provider consult triage, and tele-care facilitation. The role collaborates with referring providers, receiving teams, capacity management, and operational partners to coordinate patient access workflows efficiently, document accurately, and communicate in a timely manner. The Coordinator applies clinical judgment to support triage decisions and safe, effective patient movement in a 24/7 operational environment. The position may require rotating schedules, variable hours, weekends, nights, and holidays according to operational and patient-care needs. Regular, reliable, and punctual attendance during assigned shifts is an essential function. The work involves light physical demands, including lifting, carrying, pushing, pulling, or otherwise moving objects weighing up to 20 pounds. Physical requirements include color determination, far and near vision, listening, manual dexterity, reaching, sitting, speaking, standing, and walking.

Requirements

At least 3–5 years of clinical experience in an acute care setting, such as ICU, ED, or equivalent.
Bachelor of Science in Nursing (BSN).
Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system, or obtain it within 30 days of hire.
Current license to practice as a Registered Nurse in Utah, or obtain one within 90 days of hire under the interstate compact if changing residency to Utah.
Maintain a current Interstate Compact (multi-state) license if residency is not being changed to Utah.
Meet any additional license requirements determined by the hiring department.
Strong clinical assessment and triage skills in high-acuity or fast-paced environments.
Ability to prioritize multiple tasks and manage competing demands in real time.
Effective verbal and written communication skills with providers and interdisciplinary teams.
Ability to function effectively in high-pressure situations requiring rapid decision-making.
Knowledge of clinical documentation standards, HIPAA privacy regulations, and patient confidentiality practices.
Proficiency with electronic systems and platforms used for patient coordination, such as EPIC, PACS, and Teams.
Strong organizational skills and attention to detail.
Ability to collaborate across departments and work effectively within a team environment.
Ability to meet the position’s physical requirements with or without an accommodation.

Nice To Haves

Experience in a transfer center, access center, acute patient placement, or hub operations within a high-acuity clinical environment.
Master of Science in Nursing (MSN) or enrollment in a graduate nursing program.
Certification in care coordination, case management, or nurse navigation, such as ACM, CCM, or ANCC board certification.
Demonstrated experience working across multi-site or regional care networks in an acute or critical care context.
Experience with telemedicine platforms and virtual acute care coordination.

Responsibilities

Coordinate incoming patient transfer, consult, and tele-care requests from referring providers and external facilities.
Gather and document patient clinical information to support triage, routing, and placement decisions.
Apply clinical judgment to assist in determining the appropriate level of care and service line.
Facilitate communication among referring providers, receiving physicians, and operational teams to support timely decision-making.
Coordinate patient transfers, including prioritization based on clinical urgency and operational factors.
Coordinate and facilitate tele-care encounters, including initiation, provider connection, and documentation.
Accurately document interactions and patient information in designated systems, including EPIC, PACS, Smart Web, Teams, and related platforms.
Maintain communication with internal and external stakeholders to ensure continuity and follow-through of patient access workflows.
Monitor patient status and communicate updates or escalation needs to appropriate teams as required.
Collaborate with capacity management, hospital operations, and service line leadership to support patient flow and throughput.
Participate in data tracking and reporting related to transfer, consult, and tele-care workflows.
Support process improvement initiatives and workflow optimization within the PSN Hub.
Assist with onboarding, training, and support of team members as assigned.