Clinical Operations Associate

Allara•Manhattan, NY

19h•Hybrid

About The Position

Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women. The Opportunity Allara is building the leading telehealth platform for women's hormonal health, and our provider network is the engine that makes it run. With 500+ providers across 50 states and rapid growth ahead, getting every new provider trained, confident, and ready on their start date is critical to our success. The Clinical Operations Associate is a curious self-starter who is agile in jumping in to solve the biggest problems across Clinical Operations, from keeping our provider pipeline moving to building care automations and more. You are the person who notices when something is about to slip before it slips, and who chases it down without needing to be asked twice.

Requirements

3-5 years of experience in operations, coordination, healthcare administration, or a similar execution-heavy role
Highly organized with strong attention to detail and ability to keep track of many moving parts with many competing and constantly shifting priorities.
A true self-starter: you look for what's blocking progress rather than waiting to be told
Process oriented but don’t get attached to a solution if you notice what you built is no longer working. You iterate and move forward quickly.
Comfortable asking questions and raising issues proactively - ready to offer a solution.
Clear, professional written and verbal communicator - you balance setting expectations firmly but put forth a human-centric way of communicating
Data-literate: comfortable working in a tracker or database and keeping it accurate
Flexible and adaptable: you iterate when needed as new issues arise – priorities shift and you accept the challenge
AI Curious: you’re excited about how evolving tools can continue to change and evolve your role

Nice To Haves

Experience in telehealth, healthcare operations, or a multi-stakeholder onboarding process.
Familiarity with tools like Airtable, Notion, Google Suite, Slack, Metabase, or similar operational platforms.
Exposure to W-2/1099 workforce classification nuances
Genuine interest in Allara's mission and improving the experience of the clinicians who deliver our care

Responsibilities

Support the provider onboarding process
Track every incoming provider against their onboarding checklist, trainings, credentialing milestones, and start date, and keep that tracker accurate and current
Proactively follow up with providers who are falling behind on required trainings, and escalate when a delay puts a start date at risk
Monitor the onboarding pipeline for patterns: where are providers consistently getting stuck, and why
Keep provider records (Airtable and related systems) clean, current, and trustworthy as a source of truth for the rest of the team
Work cross-functionally to identify and unblock bottlenecks
Spot problems before they become problems
Flag at-risk start dates early, with enough lead time for the team to intervene
Notice when a process, template, or handoff isn't working and raise it you don't wait for something to break to mention it
Bring solutions, not just observations, when you flag an issue
Design clinical operations systems for automation and scale; this could include anything that touches provider journey, patient scheduling, clinical practice enablement and more
Support the broader provider experience
Help maintain communications and templates (emails, reminders, checklists) so providers always know what's next and clarity is our default
Support ad hoc projects that improve the provider journey as the team continues to scale