Associate Director, Clinical Operations

IQVIA•Durham, KS

14h

About The Position

IQVIA is seeking an Associate Director, Clinical Operations. This role involves directing a team of clinical staff supporting clinical studies, ensuring projects are adequately resourced, and employees are trained and meeting project objectives. The position also involves collaborating with senior leadership to formulate strategic goals and objectives for the designated organization and ensuring operational alignment with organizational priorities.

Requirements

Bachelor's Degree in a scientific discipline or health care preferred.
At least 7 years of prior clinical trial experience, including experience in a management/leadership capacity, or an equivalent combination of education, training, and experience.
Advanced knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).
Knowledge of clinical research financial parameters and project financial tracking and accounting methods.
Strong leadership skills.
Effective presentation skills.
Computer skills including proficiency in Microsoft Word, Excel, and PowerPoint.
Written and verbal communication skills, including a good command of English.
Excellent organizational and problem-solving skills.
Effective time management skills and ability to manage competing priorities.
Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

Responsibilities

Manage staff in accordance with organization’s policies and applicable regulations, including planning, assigning, and directing work, appraising performance, guiding professional development, rewarding and disciplining employees, addressing employee relations issues, and resolving problems.
Direct the hiring and selection process for clinical staff by participating in the interviewing process and ensuring new employees are properly onboarded and trained.
Ensure staff has the proper materials, systems access, and training to complete job responsibilities, providing oversight for the execution of the training plan, SOP review, and training experiences.
Allocate resources to clinical research projects by assigning staff to clinical studies based on their experience and training, potentially participating in coordinated resourcing processes.
Manage the quality of assigned staff's clinical work through regular review and evaluation of work product, including written materials, customer feedback, and project assignment completion.
Identify quality risks and issues and create appropriate corrective action plans.
Ensure staff meets defined workload, quality, and budget metrics through regular review and reporting of findings.
Collaborate with other regional and/or global clinical and client teams and other functional leadership to manage project-related challenges and achieve exemplary customer service.
Participate in corporate or organizational quality or process improvement initiatives.
Act as a client liaison in day-to-day relationship governance, escalations, and other client-facing initiatives.
May manage other managers.