Clinical Operations Analyst

Massive Bio

10d • Remote

About The Position

The Clinical Operations Analyst supports the daily work of the Clinical Operations team, where physicians use Massive Bio’s AI-powered platform to review patient records, assess clinical trial eligibility, and support matched patients from referral to enrollment. The analyst tracks how the work is progressing, identifies where cases slow down or drop off, and helps the team address those issues. The role works closely with Clinical Operations, Product, Engineering, and internal teams supporting patients through screening and enrollment. Massive Bio is open to candidates with a broad range of experience levels.

The role monitors the referral-to-enrollment process across active trials, reviews the quality and turnaround of clinical review work, and maintains operational trackers, dashboards, and reports. It also applies oncology clinical knowledge to complex eligibility cases, creates and maintains SOPs and training materials, and translates recurring operational issues into improvements to AI-driven patient-to-trial matching workflows.

Requirements

• MD or equivalent medical degree.
• At least 3 years of experience in clinical operations, clinical research, or clinical practice.
• Working knowledge of the clinical trial process, including inclusion and exclusion criteria, screening, informed consent, and enrollment.
• Strong analytical skills and comfort working with data in Excel, dashboards, or reporting tools.
• Professional working proficiency in written and spoken English.
• Clear written communication skills, including the ability to document findings and explain them to clinical and non-clinical stakeholders.
• Comfort working in a fast-moving, remote, cross-functional environment.

Nice To Haves

• Oncology or hematology exposure.
• Team management experience in any setting.
• Experience at a CRO, research site, site network, or pharmaceutical sponsor.
• Experience with CTMS, EDC, or CRM systems.
• Experience with patient recruitment or enrollment programs.
• Experience building processes, SOPs, or training programs from scratch.
• Interest in AI and machine learning applications in healthcare.

Responsibilities

• Track and report on the referral-to-enrollment funnel across active trials, from eligibility review and site referral through screening, consent, and enrollment.
• Analyze where cases slow down or drop off, identify causes, and turn findings into practical process improvements.
• Monitor the quality and turnaround of clinical review work, including eligibility assessments and AI-abstracted clinical data, and flag issues early.
• Build and maintain trackers, dashboards, and reports used by the team and leadership to manage daily operations.
• Apply oncology clinical knowledge to support eligibility review on complex cases.
• Write and maintain SOPs, workflows, and training materials, and help onboard and train new team members.
• Work with Product and Engineering to turn recurring operational issues into improvements in AI-driven patient-to-trial matching workflows.
• Partner with patient engagement, enrollment, and other internal teams to remove blockers and keep cases moving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree