Supervisor, Clinical Office RN - Plastic Surgery

Summit Health•Berkeley Heights, NJ

1d•$81,100 - $101,500

About The Position

The Clinical Office Supervisor, RN plans, organizes, and coordinates daily clinical office operations under the supervision of the Department Manager. The role supports quality patient care and serves as a liaison between physicians and staff. It provides leadership in the clinical setting, supports staff performance and development, coordinates staffing and schedules, and helps maintain operational efficiency, regulatory compliance, and quality improvement. The supervisor also provides direct nursing care within the scope of licensure and applicable company policies. Travel to satellite locations for meetings is required.

Requirements

Associate’s degree required.
2–4 years of related work experience required.
State of Oregon RN license required.
Basic Life Support (BLS) certification required.
Valid driver’s license and auto insurance required.
Ability to communicate in English, orally and in writing.
Strong interpersonal and organizational skills.
Ability to perform varied work assignments accurately within time limitations.
Problem-solving, critical-thinking, and priority-setting skills.
Knowledge of current nursing practices and protocols.
Ability to lead and manage a team alongside physicians.
Proficiency with standard office equipment, standard office technology in a Windows-based environment, EHR, PMS, patient-care equipment, and relevant departmental or ancillary systems.

Nice To Haves

Bachelor’s degree preferred.
5–8 years of related work experience preferred.
Advanced Cardiac Life Support (ACLS) preferred.

Responsibilities

Lead and support daily clinical operations alongside the Pod Liaison, Clinical Coordinator, and Department Manager; serve as a staff role model and consultant.
Communicate and help enforce policies and procedures; ensure staff competency in emergency protocols.
Create and maintain physician and staff schedules, manage PTO requests and swipe reports, anticipate staffing needs, use resources effectively, and monitor overtime.
Coordinate staff training, monitoring, evaluation, hiring, and orientation; provide feedback and conduct annual performance evaluations with physician input.
Work with QI/Practice Transformation and the Department Manager to implement clinical quality improvement action plans and monitor quality dashboards.
Monitor compliance with applicable standards, including OSHA, HIPAA, and occurrence reporting; report concerns and help resolve issues.
Support adoption and appropriate use of the EHR, Practice Management System, and departmental or ancillary systems; coordinate related care-management and care-coordination workflows.
Coordinate with physicians and Pod Liaisons to maintain efficient office operations, adjust workflows, communicate regularly, and address patient issues and concerns.
Work with the Nurse Educator to maintain and expand staff competencies, support internal and external continuing education, cross-train personnel, and promote career development.
Implement customer service action plans with the Pod Liaison and Clinical Coordinator/Department Manager.
Hold monthly POD staff meetings, communicate company initiatives and information, and attend Department Manager meetings.
Deliver direct patient care within licensure and company policy; maintain accountability for care quality and standard precautions.
Collect and accurately label laboratory specimens; prioritize care by implementing physician orders and nursing procedures.
Document care appropriately in the EHR, verify patient identity, and provide care responsive to patients' age, cultural, spiritual, and developmental needs.
Maintain patient flow and use EHR tasking appropriately and promptly.
Administer and document injections according to protocol; perform and document telephone triage appropriately.
Prepare for patient visits, obtain and document vital signs, review medication lists and allergies, and follow prescription control and refill procedures.
Enter orders, schedule appointments, and provide referrals or consult orders accurately and promptly in the PMS and EHR.
Follow safety precautions for medication administration and medical-waste disposal; maintain proficiency with department equipment and report malfunctions.
Facilitate transitions of care to urgent care or hospital settings; check and maintain emergency equipment logs.
Assist with ordering and maintaining supplies, adapt to varying work schedules, and perform other necessary duties.
Travel to satellite locations for meetings.