Clinical Office Specialist-Behavioral Health

UHS•Tulsa, OK

3d•Hybrid

About The Position

Thousand Branches Wellness is seeking a clinical office specialist. This position is based in our Tulsa, OK location and will temporarily provide remote support to our locations in Oklahoma City, OK and Omaha, NE. The Clinical Office Specialist (COS) provides platform training & onboarding support to clinic staff, manages the daily workflows of patient interactions, paperwork/document management, and the overall organization of the office. This position also acts as an assistant to the Clinic Director, ensuring smooth operations of the program. Along with receptionist responsibilities, this position will manage the office- including but not limited to ordering supplies, working through billing concerns, collecting co-pays, and ensuring client supplies are fully stocked. The COS actively supports, promotes, and works within the context of the Mission, Vision and Values associated with Thousand Branches Wellness. This position ensures the office operates efficiently and in compliance with company policies and regulatory standards.

Requirements

High school diploma required
1-3 years of experience working in healthcare or a related field required
Experience with a multi-line phone system
Experience placing supply orders
Strong organizational skills required

Nice To Haves

Bachelor’s degree preferred
experience tracking inventory and documentation highly preferred

Responsibilities

Collaborative communication with coworkers, clients and referral sources
Organizing and prioritizing workloads to meet deadlines- able to manage multiple tasks/ projects in a fast paced environment
Telephone Screening of inquiry calls with appropriate referrals made for any emergency situation and appointments scheduled as appropriate
Documentation of all incoming inquiry calls
Obtain records/documentation as needed from referring agencies
Scan all patient documents into their chart including consent forms, insurance cards, and other intake information
Collect co-pays, missed appointment fees, and work through billing issues
Implement and manage systems to ensure effective communication with clients, families, referral sources and other relevant entities
Crisis Management and Verbal De-escalation
Provide support and assistance to clients and guests in the waiting area
Manage day-to-day schedule, follow up, appointment confirmation and re-schedule as needed
Follow up/respond to incoming calls/emails/fax requests within timelines outlined in policy
Other duties as assigned