Clinical Office Coordinator
Kelberman Center Inc•City of Utica, NY
•$20 - $26•Onsite
About The Position
The Clinical Office Coordinator is responsible for the day-to-day administrative operations of Kelberman’s behavioral-health clinical services. This role ensures efficient practice operations and exceptional patient experience. The Clinical Office Coordinator partners closely with clinical leadership to optimize patient registration and scheduling, manage clinic inquiries, and ensure a welcoming, professional office space.
Requirements
- Associate’s degree in administration or 5 years of related experience.
- Knowledge of basic computer skills.
- Willing to train the right person.
- An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Nice To Haves
- Behavioral health clinical office experience preferred.
Responsibilities
- Manage clinical operation workflows, scheduling, and patient flow
- Oversees provider scheduling, including calling patients, inputting appointments into EHR, scheduling telehealth visits, and checking patients in for service
- Monitor visit closure and ensure all encounters are documented accurately per regulatory and payor standards
- Monitor productivity, access, and no-show rates
- Assist with clinical intake processes, including sending, collecting, and filing intake documentation
- Manage clinic inquiries via phone, email, and in-person correspondence
- Resolve patient concerns professionally and empathetically
- Oversee EHR documentation standards
- Supports quality improvement initiatives tied to clinical performance indicators
- Support audits, surveys, and regulatory reviews
- Supports clinical quality measures, reporting requirements, and compliance initiatives
- Partner with clinical leadership to align operational strategy with quality-of-care goals
- Contribute to a collaborative, mission-driven, patient-centered culture
- Demonstrate excellent work attendance by being punctual and reliable for all scheduled shifts and meetings
- Ensure compliance with all pertinent government and agency regulations and operating standards
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
