Clinical Office Assistant - Outpatient Wound Care

SEH Saint Elizabeth Medical Center•Covington, KY

5d•Hybrid

About The Position

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for our Outpatient Wound Care Clinic. This is a Full-Time position with 40 hours per week, working a First Shift. No evenings, weekends, or holidays are required. This position requires travel to our Ft. Thomas and Covington clinics. The Clinical Office Assistant provides customer-focused service and support to patient flow in a unit based setting. This position may be responsible for a variety of duties based on the operations of the department, including patient registration, patient scheduling, patient billing, assisting with pre-certification (collecting insurance information; receipt of co-pays or bill payments), medical records retrieval, release, or collection, data entry, and answering phones. The role is responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed. Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws. Demonstrates respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

High school graduate or GED
Medical terminology
Computer fluency/literacy
Communication skills (verbal and written)
Maintain patient confidentiality
Organization and prioritization skills
1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions.

Responsibilities

Patient registration
Patient scheduling
Patient billing
Assist with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments)
Medical records retrieval, release, or collection
Data entry
Answering phones
Routine problem resolution
Assistance with patient flow coordination
Initiation of follow-up with appropriate staff as needed
Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws
Demonstrates respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background