Clinical Office Assistant- Outpatient Rehab

Advocate Health and Hospitals Corporation • Aurora, IL

2d • Onsite

About The Position

Provides administrative support for department staff, physicians and managers, which includes but is not limited to scheduling, reception, document preparation and distribution, file maintenance, medical records, billing and admitting of patients in a clinic, office, or department setting where patients, physicians, and office staff interact. This position supports physical and occupational therapists in the outpatient rehab setting. Schedules are published monthly, flexibility needed. Operating hours opening shift starts at 6:15am, office closes at 7pm Monday-Thursday. Operating hours Friday 6:15am-4pm. Closed Weekends, no weekend work.

Requirements

• High School Diploma or GED
• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Responsibilities

• Greet visitors, check-in patients, collect co-payments, and answer routine inquiries.
• Manage provider calendars, book patient visits, and coordinate external referrals or appointments.
• Answer calls, screen inquiries, and accurately triage clinical messages to appropriate staff.
• Assemble, copy, process, and release patient charts in coordination with Medical Records.
• Sort mail, manage office supplies, maintain equipment, and coordinate logistics for meetings.
• Update registries, compile basic administrative reports, and process billing or reimbursement forms.
• Process patient registrations, complete medical referrals, and track required insurance re-authorizations.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED