Clinical Office Assistant - Pediatric Clinic (Park Ridge)

Advocate Health•Park Ridge, NJ

7d•$21 - $31•Onsite

About The Position

The Clinical Office Assistant provides administrative support to department staff, physicians, and managers in a clinic, office, or department setting where patients, physicians, and office staff interact. The role supports scheduling, reception, document preparation and distribution, file maintenance, medical records, billing, and patient admissions. As a member of the ambulatory care team at Advocate Children's Hospital in Park Ridge, the assistant helps providers and connects with patients to support a seamless, compassionate experience. Duties include greeting and checking in visitors and patients, collecting co-payments, answering routine inquiries, scheduling appointments and coordinating referrals, managing calls and routing clinical messages, and handling patient records in coordination with Medical Records. The position also supports office operations, data and reporting, billing and reimbursement forms, patient registration, and insurance re-authorizations. This is a full-time administrative position, scheduled Monday through Friday from 9:00 a.m. to 5:30 p.m., for 40 hours per week. The position works in a normal office environment at Advocate Children's Hospital, 1675 Dempster St, Park Ridge.

Requirements

High school diploma or GED.
Typically one year of experience in scheduling, customer service, or administrative/clerical support duties.
Proficiency with Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products, including maintaining, tracking, and entering data in database and/or spreadsheet software.
Strong organizational skills and attention to detail.
Ability to communicate effectively in writing and verbally, build rapport, and relate to all people.
Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
Ability to occasionally lift items weighing up to 20 pounds.
Functional speech, vision, and hearing.
Ability to operate all equipment necessary to perform the job.

Responsibilities

Greet visitors, check in patients, collect co-payments, and answer routine inquiries.
Manage provider calendars, schedule patient visits, and coordinate external referrals or appointments.
Answer calls, screen inquiries, and accurately route clinical messages to appropriate staff.
Assemble, copy, process, and release patient charts in coordination with Medical Records.
Sort mail, manage office supplies, maintain equipment, and coordinate meeting logistics.
Update registries, compile basic administrative reports, and process billing or reimbursement forms.
Process patient registrations, complete medical referrals, and track required insurance re-authorizations.
Provide administrative support including document preparation and distribution, file maintenance, billing, and patient admissions.