Clinical Office Assistant - Respiratory Therapy Services

Advocate Health

3d • $21 - $31

About The Position

The Clinical Office Assistant supports Respiratory Therapy Services by providing patient-facing, scheduling, telephone, records, reporting, and general administrative support. The role greets patients and visitors, responds to routine information requests, collects insurance co-payments, schedules patient appointments, and coordinates appointments with other departments or physician offices. It also supports department calendars and related arrangements, handles clinical calls appropriately, and coordinates medical-record requests and releases.

The position processes referrals, patient registrations, authorization follow-ups, billing or reimbursement forms, and department records as needed. It prepares and distributes reports and documents, maintains logs, assists with data gathering and organization, and operates office equipment. The role is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week, in a normal office environment.

Requirements

• High school graduate.
• Typically, one year of experience performing scheduling, customer service, and administrative or clerical support duties.
• Ability to multitask, route calls, greet patients, and maintain appointment and meeting schedules.
• Proficiency with Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products, including entering, maintaining, and tracking data in database or spreadsheet software.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills and the ability to build rapport and relate to people.
• Ability to operate standard office equipment.
• Ability to sit, walk, stand, bend, and lift frequently throughout the workday; occasionally lift items weighing up to 20 pounds.
• Functional speech, vision, and hearing.

Responsibilities

• Greet patients and visitors promptly, courteously, and helpfully; collect insurance co-payments and respond to routine information requests.
• Schedule and maintain calendars for appointments, meetings, and travel, and coordinate related arrangements such as agendas, site selection, food and beverages, audio-visual needs, and document preparation.
• Schedule patients and enter information into the computer system; coordinate appointments with other areas or physician offices as needed.
• Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately.
• Assemble, copy, and release patient medical records, and coordinate with the Medical Records Department about requests for notes or additional information.
• Generate basic reports, modify or update existing reports, and distribute reports as needed.
• Open, sort, and distribute mail and department documents; operate and maintain office equipment and, when needed, order office supplies.
• Complete and track referrals and follow up on re-authorization needs; process patient registration and obtain required information.
• May process billing or reimbursement forms and other department records.
• Maintain logs and reports, perform simple calculations, and assist in gathering, organizing, and compiling data for reports and meetings.
• Perform other related duties as required.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Competitive compensation, with possible premium pay and incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED