Clinical Office Assistant

American Addiction Centers•West Allis, WI

3d•Hybrid

About The Position

The Clinical Office Assistant will greet patients and visitors, collect co-payments, and respond to routine requests for information. This role involves scheduling appointments, managing calendars, coordinating administrative aspects of meetings, and entering patient information into the computer system. The assistant will also answer and screen telephone calls, triage clinical calls, and resolve problems. Responsibilities include assembling, copying, and releasing medical records, generating reports, and managing mail and department documents. The position requires operating office equipment, completing referrals, tracking re-authorizations, processing patient registration, and potentially processing billing/reimbursement forms. Maintaining logs and reports, performing simple calculations, and assisting with data compilation for reports and meetings are also key duties.

Requirements

High School Graduate.
Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
Strong organizational skills and attention to detail.
Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
Ability to operate standard office equipment.
Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
Must be able to occasionally lift items weighing up to 20 lbs.
Must have functional speech, vision, and hearing.
Operates all equipment necessary to perform the job.

Nice To Haves

Willing to travel to additional other Ortho Dept locations within the Greater Milwaukee Area.

Responsibilities

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
Schedules and maintains calendar of appointments, meetings, and travel.
Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
Schedules patients and enters information into the computer system.
Coordinates patient appointments with other areas or physician offices as needed.
Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
Assembles, copies, and releases patient medical records.
Works with Medical Records Department regarding requests for notes/additional information.
Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
Opens, sorts, and distributes mail and department documents efficiently.
Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
May process billing/reimbursement forms and other department records.
Maintains logs and reports; performs simple calculations as needed.
Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program