Clinical Nursing Supervisor (CNS) - Clinic

American Addiction Centers • Park Ridge, IL

3d • $41 - $62 • Onsite

About The Position

The Clinical Nursing Supervisor (CNS) - Clinic is responsible for supporting the delivery of quality clinical care within the clinic setting. This role works closely with the healthcare team and physicians to ensure that triage, telephone assessments, home therapies, and patient visits are consistent with established guidelines. The CNS plays a lead role in assisting the clinical team to meet or exceed CI goals, assists physicians and associates in managing patient registries, and ensures staff adherence to documentation standards and regulatory compliance. They also support a safe environment for patients and associates, act as a role model for the Culture of Safety, and lead site clinical integration activities. The position involves independent problem-solving, critical decision-making, and taking a lead role in emergency situations. Additionally, the CNS collaborates with management and physician leadership to maintain a patient-centered environment, monitors patient satisfaction data, fosters a professional environment, ensures adequate clinical staffing, and supports practice growth initiatives. The role also assists in creating and maintaining an operationally efficient and physician/provider-friendly work environment, including onboarding new physicians/providers and rounding with them daily to address concerns.

Requirements

• Nurse, Registered (RN)
• Must have a minimum of 40 hours per week availability.
• Must be available to work Monday-Friday 8am-6pm and Saturday PRN 8am-12pm.
• Must have a valid RN license.
• Must be able to perform clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.
• Must maintain licensure and complete required CEUs.
• Must keep abreast of current clinical standards via literature, educational events and internal and external resources and networking.
• Must be able to participate in activities to enhance professional growth.
• Must be able to actively participate in meetings, committees and projects.
• Must be able to fulfill additional job-related duties based on operational needs as directed by the manager and/or the director.
• Must be able to assist physicians/providers on issues related to patient care and safety.
• Must be able to engage physicians/providers in improving processes, workflow and EMR related concerns.
• Must be able to solicit feedback regarding staff performance.
• Must be able to round with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
• Must be able to provide support to the onboarding of new physicians/providers.
• Must be able to assist in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
• Must be able to maximize team efficiency by utilizing all team members.
• Must be able to work in collaboration with practice site manager to achieve revenue and cost targets.
• Must be able to proactively manage staff schedules to minimize use of overtime, temporary staff, and registry.
• Must be able to maintain an effective process for inventory control and medication supply utilization.
• Must be able to promote same day access and be engaged in volume visit targets.
• Must be able to participate in activities which foster practice growth.
• Must be able to support initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
• Must be able to assure all associates maintain certification and all required continuing education units (CEUs).
• Must be able to seek opportunities to further educate and develop the associates and enhance own leadership skills.
• Must be able to document orientation, training and required competencies to ensure that associates are proficient in job requirements.
• Must be able to provide ongoing performance feedback to associates through coaching and mentoring.
• Must be able to orient and provide training to new associates.
• Must consistently ensure manager is fully informed of key events or issues that impact practice operations.
• Must demonstrate effective time management, problem-solving, collaboration and conflict resolution skills.
• Must conduct performance reviews on time.
• Must document meetings using Stoplight Report.
• Must conduct regular staff meetings and daily huddles with associates.
• Must provide leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
• Must collaborate with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards.
• Must actively participate and/or lead team huddles.
• Must actively round on patients, associates and physicians and ensure that the team has the necessary resources and tools to be successful.
• Must engage staff in resolution of identified issues.
• Must evaluate service levels and operational procedures such as wait-times, message management and appointment availability.
• Must assist in coordinating managed care issues and nursing updates.
• Must ensure adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
• Must follow through and take ownership of patient complaints, and practice Service Recovery where identified.
• Must foster a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
• Must be responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.
• Must take appropriate steps to reduce wait times and to keep patients informed of delays.
• Must conduct frequent assessments of patient flow.
• Must participate and promote activities to evaluate and improve processes that will contribute to patient satisfaction.
• Must hold self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
• Must monitor data on a monthly basis, review with clinical staff, and physicians and jointly develop improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
• Must collaborate with the manager/director and physician leadership to maintain an environment that is patient centered.
• Must ensure the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
• Must hold clinical staff accountable to AMG rooming standards.
• Must demonstrate independent problem solving, critical decision making, and know when to obtain additional resources when required.
• Must ensure monthly office inspection checklist and other required audits are conducted in a timely manner.
• Must identify, evaluate, and resolve potential safety problems; including equipment maintenance issues.
• Must assure timely response to emergency calls by staff.
• Must demonstrate appropriate action and take a lead role in emergency situations.
• Must oversee approved site research activities.
• Must ensure AMG standing operating procedures are followed.
• Must support a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance.
• Must ensure associates are up-to-date with all safety training and certifications.
• Must act as a role model and champion for Culture of Safety.
• Must work with the manager to resolve patient safety events in the reporting system.
• Must promote and educate staff on the reporting system to report all events and near miss events.
• Must work with the manager to complete ACAs and RCAs when indicated.
• Must utilize information to implement process changes and staff education.
• Must lead site clinical integration activities.
• Must ensure staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
• Must assist physicians and associates in managing patient registries.
• Must take a lead role in assisting the clinical team to meet/exceed CI goals.
• Must work closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team.
• Must provide support in the delivery of quality clinical care.

Responsibilities

• Provides support in the delivery of quality clinical care.
• Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team.
• Takes a lead role in assisting the clinical team to meet/exceed CI goals.
• Assists physicians and associates in managing patient registries.
• Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
• Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance.
• Ensures associates are up-to-date with all safety training and certifications.
• Acts as a role model and champion for Culture of Safety.
• Works with the manager to resolve patient safety events in the reporting system.
• Promotes and educates staff on the reporting system to report all events and near miss events.
• Works with the manager to complete ACAs and RCAs when indicated.
• Utilizes information to implement process changes and staff education.
• Leads site clinical integration activities.
• Demonstrates appropriate action and takes a lead role in emergency situations.
• Assures timely response to emergency calls by staff.
• Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
• Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
• Ensures AMG standing operating procedures are followed.
• Oversees approved site research activities.
• Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
• Holds clinical staff accountable to AMG rooming standards.
• Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
• Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered.
• Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
• Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
• Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction.
• Conducts frequent assessments of patient flow.
• Takes appropriate steps to reduce wait times and to keep patients informed of delays.
• Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.
• Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
• Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
• Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
• Assists in coordinating managed care issues and nursing updates.
• Evaluates service levels and operational procedures such as wait-times, message management and appointment availability.
• Engages staff in resolution of identified issues.
• Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
• Actively participates and/or leads team huddles.
• Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards.
• Provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
• Conducts regular staff meetings and daily huddles with associates.
• Documents meetings using Stoplight Report.
• Conducts performance reviews on time.
• Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
• Consistently ensures manager is fully informed of key events or issues that impact practice operations.
• Provides ongoing performance feedback to associates through coaching and mentoring.
• Orients and provides training to new associates.
• Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
• Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
• Assures all associates maintain certification and all required continuing education units (CEUs).
• Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
• Participates in activities which foster practice growth.
• Promotes same day access and is engaged in volume visit targets.
• Maintains an effective process for inventory control and medication supply utilization.
• Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
• Works in collaboration with practice site manager to achieve revenue and cost targets.
• Maximizes team efficiency by utilizing all team members.
• Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
• Provides support to the onboarding of new physicians/providers.
• Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
• Solicits feedback regarding staff performance.
• Engages physicians/providers in improving processes, workflow and EMR related concerns.
• Assists physicians/providers on issues related to patient care and safety.
• Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.
• Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director.
• Actively participates in meetings, committees and projects.
• Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
• Participates in activities to enhance professional growth.
• Maintains licensure and completes required CEUs.
• Performs other duties as assigned.
• Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.

Benefits

• Comprehensive suite of Total Rewards
• Benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed