Clinical Nurse Supervisor (CNS) - Pediatrics Clinic

Advocate Health and Hospitals Corporation • Crystal Lake, IL

13d • Hybrid

About The Position

This role manages the clinical staff of two pediatric clinics, specifically RN's and CMA's, and requires presence at both the Crystal Lake and Lake Barrington clinics throughout the week. The position is full-time, benefits-eligible, and involves a 40-hour work week. The pay range is $41.10 - $61.65 per hour. The organization offers a comprehensive benefits package including 401(k) company contributions and employer match, and an Education Assistance Program. The role focuses on clinical care, patient satisfaction, operations, associate engagement, physician/provider engagement, and supporting practice growth.

Requirements

• Graduate from accredited school of nursing
• 5+ years of nursing experience
• Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman’s Comp Laws if applicable
• Good communication skills.
• Proficient with keyboard and computers.
• Good time management and organizational skills.
• Current RN Licensure in State of Illinois
• Current CPR certification

Nice To Haves

• BSN preferred
• Leadership experience preferred

Responsibilities

• Provides support in the delivery of quality clinical care, working closely with the healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines.
• Takes a lead role in assisting the clinical team to meet/exceed CI goals and assists physicians and associates in managing patient registries.
• Ensures monthly office inspection checklists and other required audits are conducted in a timely manner and that AMG standing operating procedures are followed.
• Oversees approved site research activities and demonstrates independent problem-solving, critical decision-making, and knows when to obtain additional resources.
• Holds clinical staff accountable to AMG rooming standards and ensures the timely management of EMR tasks, overdue orders, test result follow-up, and other patient follow-up.
• Demonstrates appropriate action and takes a lead role in emergency situations, assuring timely response to emergency calls by staff.
• Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
• Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems and regulatory standards.
• Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures, and HIPAA compliance.
• Ensures associates are up-to-date with all safety training and certifications and acts as a role model and champion for Culture of Safety.
• Works with the manager to resolve patient safety events in the reporting system, promotes and educates staff on the reporting system, and works with the manager to complete ACAs and RCAs when indicated.
• Utilizes information to implement process changes and staff education and leads site clinical integration activities.
• Collaborates with the manager/director and physician leadership to maintain a patient-centered environment, monitoring data and developing improvement plans to meet/exceed patient satisfaction targets.
• Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
• Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction.
• Conducts frequent assessments of patient flow, takes appropriate steps to reduce wait times, and keeps patients informed of delays.
• Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.
• Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
• Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
• Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
• Assists in coordinating managed care issues and nursing updates and evaluates service levels and operational procedures.
• Engages staff in resolution of identified issues, actively rounds on patients, associates and physicians, and ensures that the team has the necessary resources and tools to be successful.
• Actively participates and/or leads team huddles.
• Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention.
• Provides leadership to create an environment where associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
• Conducts regular staff meetings and daily huddles with associates, documenting meetings using Stoplight Report.
• Conducts performance reviews on time, demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
• Consistently ensures manager is fully informed of key events or issues that impact practice operations.
• Provides ongoing performance feedback to associates through coaching and mentoring.
• Orients and provides training to new associates, documenting orientation, training and required competencies.
• Seeks opportunities to further educate and develop associates and enhance own leadership skills.
• Assures all associates maintain certification and all required continuing education units (CEUs).
• Supports initiatives that enhance practice growth as well as retention of existing patients.
• Participates in activities which foster practice growth and promotes same day access and is engaged in volume visit targets.
• Maintains an effective process for inventory control and medication supply utilization.
• Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
• Works in collaboration with practice site manager to achieve revenue and cost targets.
• Maximizes team efficiency by utilizing all team members.
• Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
• Provides support to the onboarding of new physicians/providers.
• Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
• Solicits feedback regarding staff performance and engages physicians/providers in improving processes, workflow and EMR related concerns.
• Assists physicians/providers on issues related to patient care and safety.
• Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.
• Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director.
• Actively participates in meetings, committees and projects.
• Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
• Participates in activities to enhance professional growth.
• Maintains licensure and completes required CEUs.
• Performs other duties as assigned.
• Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.

Benefits

• 401(k) company contributions: 3% of your eligible annual salary
• 401(k) employer match: dollar for dollar up to 3%
• Opportunity for yearly merit increases within the salary range
• Education Assistance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level