Clinical Nurse Manager

Granite State Gastroenterology•Londonderry, NH

12d

About The Position

The Clinical Nurse Manager is responsible for the daily management of clinical operations which includes, but is not limited to, direct supervision specialty clinical support staff (Medical Assistants, Licensed Nursing Assistants, etc.) oversight of clinical workflows and procedure scheduling performance, customer relations, quality, and patient care outcomes. Under the direct supervision of the Director of Operations, the clinical guidance of the providers, and within established policies and procedures, the Clinical Nurse Manager performs the following essential functions:

Requirements

Current Registered Nurse license in the State of NH
Proficiency in using an Electronic Medical Record- Athena Expereince a plus.
Strong focus on patient satisfaction and quality care

Nice To Haves

2-3 years of Nursing Management in a physician practice setting preferred
master’s degree preferred

Responsibilities

Recruits, retains, and develops clinical support and procedure scheduling staff
Set clinical support and procedure scheduling staff expectations in alignment with organizational goals and manage staff to these expectations through annual reviews and performance management
Participates in establishing and monitoring annual clinical support and procedure scheduling productivity, quality, financial goals, and staffing levels
Manages clinical support and workflow processes including triage, specialty medications injections, nurse visits, and procedure prep education. Delegate as needed.
Responsible for customer relations and customer service initiatives
Acts as a conduit between department and organization leadership providing accurate communication of information to staff and leadership
Leads interdepartmental teams
Participates in and supports departmental and organizational change
Ensures compliance with State, Local, Federal regulatory requirements
Assures the proper functioning of clinical equipment
Talks with, listens to patients/team members; Reports pertinent, concise information; complete, timely charting; computer charting/ordering; protects confidentiality of patient/colleagues.
Organizes workload; prioritizes tasks/work, seeks assistance, collects/integrates data from multiple sources, organizes job tasks or delivers care for multiple tasks or patients, per scope of position.
Applies scope of practice in assignment of duties
Ensures high quality communication between procedure schedulers and clinical staff with outside facilities and other provider offices.
Ensures telephone etiquette, customer service, attendance, punctuality, conduct, inter/intra departmental relations, confidentiality, and patient/provider rights.