Clinical Nurse Manager OCN

American Oncology Network•Cumming, GA

3d•$91,300 - $135,100•Onsite

About The Position

The Clinical Nurse Manager plans, directs, and evaluates clinical care and operations. This role oversees clinical areas and organizes and assigns work to nurses, medical assistants (if applicable), and pharmacy technicians. The manager assesses, monitors, and educates clinical staff on patient care, institutes emergency procedures as necessary, and ensures compliance with applicable standard operating procedures, regulations, and organizational policies. The role also performs other assigned duties and projects in accordance with regulatory requirements and organizational policies and procedures. The manager maintains oncology nursing and clinical operations knowledge; partners with physicians, advanced providers, and the Office Manager to support patient safety, care continuity, and office flow; and coordinates with home health agencies and research staff as needed. The role oversees special procedures and chemotherapy treatments, clinical documentation and reports, medical and pharmaceutical supplies, and drug refrigeration monitoring coverage. The position leads, trains, schedules, and evaluates clinical team members, supports hiring and onboarding, provides regular coaching, and maintains appropriate performance and disciplinary documentation. It coordinates staff meetings, patient education, and adherence to nursing standard operating procedures. The manager communicates policy and regulatory updates, serves as a resource on company procedures, and promotes a cooperative, productive working environment. Travel is less than 25%.

Requirements

Licensed Registered Nurse in the state of employment.
Associate's or bachelor's degree in nursing.
Five years of healthcare experience in a clinic or hospital setting.
Oncology Nurse certification (OCN) required.
Current CPR certification.
Valid state driver's license for travel to satellite offices and offsite meetings, with compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy.
Skills in oncology nursing oversight in ambulatory settings.
Staff leadership, supervision, and scheduling skills.
Knowledge of chemotherapy safety standards and protocol enforcement, such as ONS and USP <800>.
Knowledge of clinical policy compliance, including HIPAA, OSHA, and state regulations.
Patient throughput optimization and care coordination skills.
EHR utilization and documentation review skills, including treatment orders and flow sheets.
Patient satisfaction and experience leadership skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Three years of management experience preferred.

Responsibilities

Plan, direct, and evaluate clinical care and functions, and oversee clinical areas.
Direct, organize, and assign work to nurses, medical assistants (if applicable), and pharmacy technicians.
Assess, monitor, and educate clinical staff on patient care, and institute emergency procedures as necessary.
Ensure compliance with standard operating procedures, regulations, and organizational and departmental policies.
Maintain oncology nursing and clinical operations knowledge and act as a liaison to physicians and advanced providers.
Partner with the Office Manager to support patient safety, continuity of care, and smooth office flow.
Communicate with home health agencies to support quality and continuity of patient care.
Support clinical trials and ECOG activities and share relevant patient information with the research department and Research Coordinator.
Oversee special procedures and chemotherapy treatments in the office.
Oversee completion of DME, insurance, FMLA, and disability application forms.
Complete incident reports and adverse event reports; ensure daily variance reports are completed and unsigned charges are resolved.
Coordinate with purchasing to maintain PAR levels, order medical and pharmaceutical supplies, and minimize waste.
Maintain knowledge of the Nucleus medication dispensing system.
Coordinate 24-hour drug refrigeration temperature monitoring and response with the Office Manager.
Train team members and manage daily direction and communication to support timely, efficient, knowledgeable work.
Create and maintain a positive, high-quality work environment.
Manage clinical staff schedules and ensure adequate coverage for patient volume and staff absences.
Coordinate and facilitate regular nurse staff meetings.
Participate in the ICIMS process, interview applicants, and assist the HR recruiter with hiring decisions.
Oversee new employee orientation and ensure appropriate training and resources are provided.
Complete 90-day and annual performance evaluations, provide regular feedback and coaching, and maintain disciplinary documentation.
Review and approve time-off requests as appropriate while maintaining adequate staffing.
Review and submit direct reports' timesheets to payroll.
Distribute educational resources and assist with creating and reviewing clinical activities and operations.
Coordinate clinical staff delivery of patient education classes and individual teaching sessions, including assembly of relevant packets.
Monitor and direct nursing staff to follow Nursing Standard Operating Procedures.
Maintain confidentiality of patient and employee information and ensure adherence to legal and company policies and procedures.
Communicate clinical policy, procedure, and regulatory changes to nursing and pharmacy teams and serve as a resource on company policies and procedures.
Remain current on oncology updates, therapies, and procedures and share relevant updates with clinical staff.
Promote cooperative working relationships to support employee morale, productivity, and effectiveness.
Perform other duties and projects as assigned.