Clinical Nurse Manager (Temporary Contract)

St. Joseph's Home Care•Hamilton, ON

11d•Onsite

About The Position

The Clinical Nurse Manager – First Place Assistive Living Unit, Transitional Care Bed Program, Responsive Behaviour Unit (CNMFP) is responsible for providing both clinical and administrative leadership and guidance to nursing and all client facing clinical staff. The CNM-FP ensures excellence in clinical quality and client services, as well as day-to-day clinical operations. The CNM-FP establishes and implements clear clinical practices, protocols and continuous improvement strategies that inspire staff to exceed expectations in client care, and actively promotes an environment of health, well-being, independence and safety for all. The CNM-FP works in a direct peer-to-peer support relationship with the Operations Manager – First Place, and functions as their back up as necessary. The CNM-FP also directly supports the Sr. Director – SJHC in the successful execution of the program clinical objectives, quality of care, overall client satisfaction and clinical staff initiatives. This role is the primary liaison between the Program and our external community partners (e.g. Ontario Health at Home, City of Hamilton), our clients and their families, as well as any additional external Stakeholders as necessary.

Requirements

University level degree or diploma in Nursing
Current and unrestricted Registered Nurse licence
Member in good standing with Ontario College of Nurses
3-5 years of previous experience as a Clinical Nurse Manager
A current Ontario driver’s license in good standing
Excellent understanding of MS office software including excel spreadsheets
Knowledge of community supports, Home Care community, Acute and LTC

Nice To Haves

Unionized work environment experience
Strong knowledge of the Retirement Home Care Act
Familiar with Procura software

Responsibilities

Supporting the Operations Manager as their emergency back up, collaborating effectively with them in day-to-day operational/clinical needs
Managing the day-to-day efforts of the following direct reports: RPN’s and Clinical Coordinator
Facilitating the effective performance management of any staff under their direction including coaching/ mentoring, formal performance management/reviews, and clinical training
Supporting the Operations Manager in their operational / human resources responsibilities of scheduling, payroll, hiring/ interviewing, terminations, etc.
Engaging as the Manager On-Call on a rotating basis, monitoring the program’s 24-hour emergency response system to ensure effective functioning
Ensuring that the work output of the clinical team members is accurate, efficient, effective and organized
Effectively interpreting and administering Collective Agreements, policies, procedures and other compliance items, applying these effectively to daily clinical practices
Conducting team Huddles with direct reports, ensuring they receive regular information, feedback and communications in relation to clinical requirements
Facilitating and encouraging positive communication between direct reports and operational team members, SJHC management team, external community partners, and client groups
Maintaining high levels of confidentiality, ensuring documentation and sensitive information is kept in a secure and controlled manner
Managing critical clinical quality initiatives, coordinating clinical staff in tasks associated with clinical quality initiatives
Optimizing clinical service utilization, ensuring qualified and adequate clinical staffing to facilitate appropriate care in a fiscally responsible manner
Providing input, and collaborating with, the OM-FP in the recruitment and selection processes
Assuming clinical leadership/co-ordination responsibilities on a day-to-day basis
Participating in Ontario Health at Home, City of Hamilton or other external stakeholder conference calls, meetings or discussions as required
Ensuring the delivery of quality client care and services which support client independence and dignity
Providing professional clinical leadership to staff
Promoting and providing clinical education opportunities to staff
Conducting, or coordinating, assessments to establish client eligibility for the program
Identifying client needs, developing client care plans in co-operation with the client, their families and other community partners/stakeholders as necessary
Facilitating client referrals to other support providers when required
Managing the accurate and timely completion of admission documentation for clients entering the program
Monitoring and evaluating the client’s progress within the service plan, making adjustments as necessary and communicating with other staff members as needed
Assisting clients in adapting to change and in becoming acclimatized to their new environment
Attends weekly clinical rounds
Attends weekly care conference
Addressing client’s / client’s family quality of care concerns, conducting investigations as required, ensuring effective communications, addressing and implementing effective solutions or corrective actions where necessary
Acting as an advocate for clients/caregivers by interpreting information, supporting decisions and facilitating communications
Communicating with client physicians
Working in partnership with Ontario Health at Home as it relates to client discharge planning
Leading Retirement Home Regulatory Act (RHRA) inspections of the program
Ensuring direct reports are complying to policy, procedure, safety and all applicable legislative requirements at all times
Ensuring effective and timely client incident investigations, and/or working in co-operation with others to support client incident investigations
Establishing and implementing clinical continuous improvement initiatives, corrective actions and or process changes where required
Representing the program on various external committee’s, teams or working groups
Supporting the OM-FP in ensuring that policies and other site documents are up to date and in compliance with all applicable legislation
Maintaining high levels of clinical teamwork, integrity, and confidentiality
Actively promoting and managing the program’s continuous improvement and risk management initiatives among direct reports and external stakeholders
Supporting the OM-FP in preparing program related statistical information on a yearly, monthly and quarterly basis, or as required/requested (e.g. corporate, Ontario Health at Home, LHIN, Scorecard, external stakeholders etc.)
Supporting the OM-FP in activities related to the program budgets, supply ordering and other operational considerations
Actively and positively promoting SJHC as a quality service provider
Supporting the OM-FP in conducting Program tours
Ensuring direct reports’ compliance to corporate training requirement (Surge, in-class etc.)