Clinical Nurse Liaison

Lower Cape Fear LifeCare•Conway, SC

11h•Onsite

About The Position

The Clinical Nurse Liaison role is for a registered nurse who will provide quality care to patients from diverse socioeconomic and cultural backgrounds. This role involves developing relationships with referral sources such as specific providers, hospitals, long-term care facilities, or doctor's offices to enhance the admission process and provide community support. The liaison will be knowledgeable about the services offered by Lower Cape Fear LifeCare, capable of providing service recovery and excellent customer service, managing multiple tasks, and understanding hospice eligibility to advise on appropriate care settings. Public speaking is vital for conducting educational in-services with medical staff or community groups on various hospice-related topics. While not providing direct patient care, the liaison will work one-on-one with patients and families as a consultant, educating them on signs and symptoms, common medications, and end-of-life expectations. The role also involves collaborating with external medical staff and referral sources to determine patient eligibility for hospice, palliative care, or the Memory Partners program. If patients meet admissions criteria, the liaison will coordinate their transition of care into inpatient hospice centers, in-hospital hospice, or outpatient case management services for home or facility-based care. This coordination includes obtaining consent, working with physicians and case managers on discharge planning, coordinating with outside vendors, completing documentation, and initiating the admissions process with LCFL staff.

Requirements

Graduate of an accredited school of nursing, either through an AD, Diploma or BSN program.
Current license to practice professional nursing in the State of North Carolina or South Carolina depending on position location.
Two years experience.
Ability to speak clearly to communicate with patients, families, physicians, and staff.
Good command of the English language.
Ability to develop positive interaction with patients, families, physicians and staff and other health professionals to effectively communicate and educate about hospice services and end-of-life care.
Strong verbal and written communication skills.
Highly self-motivated and self-disciplined.
Flexible.
Ability to move freely.
Ability to work long hours and manage stressful situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Requires higher level of mental faculties accompanied by short and long-term memory.
Touch, sight, hearing, ability to organize thoughts, facts, and ideas.
Ability to translate the written word.
May be exposure to blood and body fluids, infectious diseases, needle puncture wounds.
May encounter patients and other situations which present a potential threat to personal safety.
Flexibility with schedule required.
Will be required to drive.
Must have reliable transportation.
Will be subject to the Safe Driver Policy.

Nice To Haves

Degree in business, marketing, or related field preferred.
Prefer hospice or home care experience.
Prefer experience in marketing, public affairs, community relations or hospital liaison nurse.
Computer experience helpful.

Responsibilities

Provide quality care to patients from diverse socioeconomic and cultural backgrounds.
Develop relationships with referral sources like specific providers, hospitals, long term care facilities, or doctor offices to enhance the admission process and provide community support.
Manage multiple tasks simultaneously and quickly pivot from one task to another as needed.
Understand hospice eligibility and advise on the most appropriate care settings.
Conduct educational in-services with medical staff or community groups on topics such as Hospice 101, End-of-Life and Symptom Management, Specific Disease States, and Medication usage in Hospice.
Act as a consultant and provide education to patients and their families on identifying signs and symptoms, common medications used in hospice care, and what to expect at end-of-life.
Collaborate and coordinate with external medical staff and referral sources to determine patient eligibility for hospice, palliative care, or the Memory Partners program.
Coordinate transition of care for eligible patients into inpatient hospice care centers, in-hospital hospice, or outpatient case managers.
Obtain consent to treat from the patient or primary caregiver.
Work with physicians and case managers on discharge planning.
Coordinate with outside vendors, like transport companies, to organize patient pick up and arrival times.
Complete documentation for new referrals and follow-ups after each visit.
Work with LCFL staff to start the admissions process and order DME and other supplies.