Clinical Navigator - FT Days | PAM Health New Albany

PAM Health Rehabilitation Hospital of Greater Indiana - North Campus•New Albany, IN

About The Position

The Clinical Navigator represents the hospital and helps prospective patients understand the potential benefits of rehabilitation and the support available to help them achieve their goals. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, makes sales contacts, and analyzes referral and admission data. The Clinical Navigator collaborates with the business development team, admissions staff, nursing, and other internal and external partners to facilitate referral conversion. The role also provides feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction. It develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives. The position works under the direction of the Director of Business Development.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
At least two years of experience in the designated field of licensure.

Nice To Haves

A degree in a health-related field from an accredited college or university is preferred.
Rehabilitation or LTACH experience is preferred.
Marketing experience is preferred.

Responsibilities

Cultivate referral relationships and manage an assigned territory.
Complete patient assessments.
Make sales contacts and analyze referral and admission data from the assigned territory.
Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process, and patient and referral-source satisfaction.
Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefits with EPO, HDHP, and HSA options, including prescription coverage, Rx ’n Go, and Teladoc.
Comprehensive dental and vision benefits.
Employee Assistance Program, including counseling, legal, and financial services.
Flexible spending and health savings accounts.
Life and disability insurance.
Education and in-service opportunities, including continuing education and tuition assistance.
Supplemental insurance options for accident, critical illness, cancer, pet, and identity theft protection.
Auto, home, cell phone, and gym membership discounts.
Personal travel discounts.
Employee Bonus Referral Program.
401(k) plans with a discretionary employer match.
Generous paid benefit time.
Opportunities for professional growth through the Education Advancement Program.