Clinical Navigator

Landmark Management Services of Florida, LLC•Columbia, MO

2d•Onsite

About The Position

Landmark Hospital of Columbia is seeking a Clinical Navigator, a Registered Nurse, to guide patients and families through complex healthcare systems, especially during major health events. This role involves acting as a liaison between patients, providers, and community resources to reduce barriers, improve outcomes, and ensure a seamless care experience. The Clinical Navigator will be the primary point of contact for business development, referral management, and community outreach, representing Landmark Hospital's LTACH Specialty Hospital services to various stakeholders. Responsibilities include public relations, education, and building relationships within the community.

Requirements

Associate's degree (Bachelor's degree is preferred).
Active Registered Nurse (RN) license.
Previous experience in patient advocacy, health education, case management, or a clinical/hospital setting.
Minimum of 3 years of successful outside sales experience in specialty hospitals, hospice, or a similar healthcare setting.
High-level problem-solving skills.
Strong emotional intelligence.
Compassionate communication skills.
In-depth understanding of the inner workings of healthcare systems.
Strong written and verbal communication skills, including public speaking and presentations.
Entrepreneurial mindset and ability to manage sales territory effectively.
Strong organizational skills with attention to detail.
Familiarity with Electronic Health Records (EHR) systems.
Comfort with digital technology platforms.
Valid driver's license and reliable transportation (registered and insured) for daily travel within the assigned territory.

Nice To Haves

Bachelor's degree
Experience with critical care

Responsibilities

Work closely with hospital clinical and case management teams to facilitate referrals appropriate for Long-Term Acute Care.
Clinical Triage & Monitoring: Reviewing patient symptoms, conducting initial phone screens, and tracking patient progress using Electronic Health Records (EHR).
Multidisciplinary Collaboration: Acting as the main communication hub between the patient, doctors, social workers, and administrative staff to ensure cohesive care as the patient's care needs change.
Care Connections: Understanding the patient's clinical status and assessment to determine if criteria for LTACH admission have been met.
Patient Education & Advocacy: Explaining diagnoses, treatment options, test results, and potential side effects in simple, easy-to-understand language, so they are comfortable with the next level of care being recommended.
Barrier Mitigation: Adapt to evolving business needs and demonstrate professionalism in difficult situations and creatively resolve barriers through knowledge of community resources available to patients.
System Navigation: Helping patients understand their options, rights, and connecting them to various community agencies and support services.
Communication: Exhibit strong communication, negotiation, and public speaking skills.
Autonomy: Work independently with a self-driven, results-oriented approach.
Strategic Business Development: Implement and contribute to strategic marketing and outreach initiatives; identify, develop, and maintain relationships with referral sources to drive patient admissions.