Clinical Navigator - FT Days: Muskogee/Tahlequah Markets | Tulsa LTACH

PAM Health•Tulsa, OK

2d•Hybrid

About The Position

As a Clinical Navigator at PAM Health, you will be the face of our hospital, engaging with patients during their most challenging times. Your role is to inspire hope and confidence by highlighting the potential for recovery and the support available through our rehabilitation services, helping patients achieve their goals. You will cultivate referral relationships, manage your assigned territory, and conduct patient assessments. This involves making sales contacts, analyzing referral and admission data, and collaborating with the business development team, admissions staff, nursing, and other internal and external stakeholders to ensure smooth referral conversion. You will also provide valuable feedback for program development and quality improvement initiatives, focusing on customer service, the referral and admission process, and overall satisfaction of patients and referral sources. Building and maintaining strong relationships with all stakeholders, including prospective patients, their families, physicians, nurses, discharge planners, case managers, and payer representatives, is crucial to this role.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
Must have a minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.

Nice To Haves

Degree in a health-related field from an accredited college or university preferred.
Prior marketing and/or rehabilitation/LTACH experience preferred.

Responsibilities

Cultivates referral relationships, manages assigned territory, and completes patient assessments.
Makes sales contacts as well as analysis of referral and admission data from assigned territory.
Works collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion.
Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction.
Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.

Benefits

Medical Benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc
Comprehensive dental and vision benefits
Employee Assistance Program, including counseling, legal, and financial service
Flexible spending (FSA) and health savings (HSA) accounts
Life and Disability insurance benefits
Education/In-Service Opportunities including continuing education and tuition assistance
Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
Auto, Home, Cell Phone, and Gym Membership discount offerings
Personal Travel Discounts
Employee Bonus Referral Program
401(k) plans and discretionary employer match
Generous Paid Benefit Time