Clinical Manager - Whatcom and Everett Triage

Compass Health • Everett, WA

2d • Onsite

About The Position

Compass Health is seeking a Clinical Manager to provide clinical and operational leadership across our Whatcom Triage program in Bellingham and MARC Triage program in Everett. This role supports two essential crisis triage programs serving individuals experiencing urgent behavioral health needs. As Clinical Manager, you’ll provide direct supervision to a multidisciplinary team, support daily clinical operations, guide complex clinical decision-making, and help ensure services are timely, coordinated, and aligned with best practices, regulatory requirements, and agency standards. This position divides time evenly between the Whatcom and MARC Triage programs to provide consistent onsite leadership and support. Same-day travel between the two sites is generally not required.

Requirements

• Master’s degree in Counseling, Social Work, Marriage and Family Therapy, Psychology, or another behavioral health-related field.
• Active Washington State clinical license required, such as LMHC, LICSW, LMFT, or equivalent.
• Minimum of three to five years of experience working in behavioral health services.
• Demonstrated knowledge of clinical best practices, crisis intervention, risk assessment, care coordination, and behavioral health documentation standards.
• Knowledge of applicable regulatory requirements, including WAC/RCW, DOH, Medicaid, and agency compliance standards.
• Ability to provide effective clinical consultation, supervision, coaching, and performance feedback to multidisciplinary staff.
• Strong organizational, communication, documentation, and problem-solving skills.
• Ability to support program operations in a fast-paced, 24/7 crisis service environment.
• General computer proficiency, including the ability to utilize electronic medical record systems.
• Ability to pass a pre-employment criminal background check, which may or may not include an additional search by DSHS.

Nice To Haves

• Experience working in crisis services, inpatient behavioral health, triage, or a similar acute care setting.
• Prior supervisory, management, or clinical leadership experience.
• Eligibility to provide clinical supervision hours to interns, associate-level clinicians, or licensure-track staff.
• Experience working with individuals with complex needs and multi-system involvement.

Responsibilities

• Provide direct supervision, coaching, performance feedback, and development support to multidisciplinary staff, including Clinicians, Mental Health Technicians, Peer Counselors, and Care Coordinators.
• Support hiring, onboarding, training, staff engagement, and ongoing workforce development.
• Provide real-time clinical consultation and oversight for risk assessments, crisis intervention, disposition planning, care coordination, escalation needs, and complex or high-risk cases.
• Ensure clinical services are delivered in accordance with best practices, agency standards, and applicable regulatory requirements, including DOH, WAC/RCW, and Medicaid standards.
• Support accurate, timely, and complete documentation in the medical record, including documentation review and co-signature for interns and licensure-track staff as required.
• Coordinate daily clinical operations across both triage sites, supporting staffing adjustments based on program volume, client acuity, and operational needs.
• Identify workflow inefficiencies and implement improvements that strengthen coordination, standardize processes, and improve cross-site consistency.
• Monitor program performance indicators, including documentation timeliness and quality, throughput, admission flow, staff productivity, and service delivery trends.
• Participate in quality improvement initiatives, audits, compliance reviews, and the development and implementation of protocols, procedures, and workflows.
• Work closely with the Assistant Clinical Nurse Manager and Inpatient Operations Supervisor to support coordinated clinical operations, effective communication, and alignment across behavioral health, nursing, and operational functions.
• Participate in the program’s on-call rotation.

Benefits

• Medical, dental, and vision insurance at NO COST to full-time employees.
• 16 vacation days + 12 sick days + 13 paid holidays, including 2 personal days.
• $500 in professional development funds per year.
• Up to 10 days of paid education leave.
• 403(b) retirement plan with up to 2% company match after one year.
• Mileage reimbursement.
• Supportive leadership, ongoing training, and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager