Clinical Supervisor

LCFS•Springfield, MO

21d

About The Position

The Clinical Manager supervises and monitors clinical interventions and service documentation provided by counselors in assigned geographic areas and programs. The role monitors counselor productivity, expenses, and revenue, and may also provide direct clinical services. Duties may be performed in an office, community, home, or high-risk community setting, with extended evening and weekend hours possible. The manager leads, hires, trains, coaches, and supervises counselors, supporting their professional development, performance, and daily operations. The role provides weekly individual and group clinical supervision, coordinates staff training, oversees the clinical internship process, and supports trauma-informed service delivery. The manager monitors team performance and quality improvement, reviews records, caseloads, assessments, treatment plans, and documented services, and ensures accurate and compliant use of electronic health records. The position conducts regular treatment reviews, collaborates on treatment programs and strategies, coordinates staff crisis response, and supports collaborative, youth-guided, family-driven, evidence-based, culturally competent services. It develops relationships with community organizations, funders, and service providers to support a coordinated system of care. The manager oversees outsourced clinical services and referrals and monitors assigned cost-center budgets. The Clinical Manager communicates with and supports staff, responds to incidents and complaints, makes decisions in critical situations, maintains ethical standards and confidentiality, and promotes diversity, inclusion, equity, safety, and appropriate use of agency resources. Employment is contingent on required background checks. A reliable vehicle, valid driver’s license, and auto insurance are required.

Requirements

Independent professional licensure in Illinois (LCSW or LCPC) and qualification to provide LPHA services in Medicaid.
Experience providing individual, couple, family, and group counseling.
Master’s degree in social work; other related areas of study may be considered.
Valid driver’s license, auto insurance, and ability to safely operate a motor vehicle; must not have had a suspended or revoked driver’s license within the past three years.
Reliable vehicle.
Successful completion of all required background checks, including criminal background checks and CANTS checks, as required by law and agency policy.
Understanding of a variety of treatment and counseling approaches, including Solution Focused Brief Treatment, Cognitive, Family Systems, Behavioral, Crisis Intervention, and substance use and abuse.
Knowledge and understanding of medications used to treat psychiatric disorders.
Management skills across the facets of operating social service programs.
Knowledge and understanding of insurance, managed care, EAP procedures and requirements, billing procedures, and funding options, including grants.
Ability to communicate effectively, make decisions in critical situations, supervise and support staff, maintain confidentiality, and uphold professional ethics.

Nice To Haves

Experience in a child welfare setting serving youth and families affected by complex and severe trauma.
Experience in training.
Experience with Medicaid documentation and billing.
Additional certifications or licenses in Family Therapy, Substance Abuse, Employee Assistance Programs, or other specializations.

Responsibilities

Supervise and monitor clinical interventions and review counselors’ required service documentation in assigned areas and programs.
Monitor counselors’ productivity, expenses, and revenue; provide direct clinical services when needed.
Hire, train, coach, and supervise assigned staff, including overseeing professional development, performance, and daily operations.
Maintain a trauma-informed system of service delivery and ensure clinicians are trained and supported.
Provide weekly individual and group clinical supervision, guidance, and support to counselors.
Coordinate and facilitate training programs and oversee the internship process for students providing clinical services.
Monitor key performance indicators and lead quality improvement efforts with the team.
Review client records, caseloads, assessments, treatment plans, services, and other documentation promptly for accuracy and compliance.
Support staff in effective use of electronic health records and maintain accurate records that meet contract, utilization, data integrity, and confidentiality requirements.
Conduct regular treatment reviews of open clinical cases and facilitate collaborative problem solving among stakeholders.
Collaborate with clinical teams to design and improve treatment programs and participate in treatment strategies and programming.
Train and coordinate staff to respond to crises and support coordinated, collaborative, youth-guided, family-driven, evidence-based, continually improving, and culturally competent services.
Develop and maintain relationships with local United Ways, funders, and service providers to support a coordinated system of care.
Oversee outsourced clinical services, identify providers, approve referrals, and monitor service quality and costs.
Manage and regularly monitor budgets for assigned cost centers.
Communicate program goals and requirements, provide timely staff feedback, respond to incidents and complaints, and consult the chain of command as appropriate.
Maintain ethical conduct, confidentiality, professional boundaries, safety awareness, and appropriate use of agency resources.
Perform other duties as assigned.