Clinical Manager - Virtual Behavioural Medicine (VBM) and Inpatient Behavioural Neurology Unit (4W)

Baycrest

18d

About The Position

Baycrest is seeking a Clinical Manager to lead Virtual Behavioural Medicine (VBM) and the Inpatient Behavioural Neurology Unit (4W). The role integrates leadership of two programs serving people with dementia and responsive behaviours. VBM provides virtual interprofessional subspecialty support to care teams in community, long-term care, and other hospitals, including pharmacological and non-pharmacological management of responsive behaviours. Patients whose behaviours cannot be resolved through VBM may be admitted to 4W, a specialized 20-bed locked inpatient unit for older adults with dementia, neurodegenerative diseases, and severe responsive behaviours that have not responded to standard treatments. Reporting to a Clinical Services Director and Medical Director, the Clinical Manager is responsible for safe, high-quality care and leadership of the teams and operations supporting these programs. The manager will help expand access across Ontario and advance partnerships within the voluntary CASS network, while working collaboratively with the leadership team on patient outcomes, budgets, utilization targets, and the performance of the dementia continuum.

Requirements

At least six years of related health care experience, with evidence of progressive leadership.
Current membership in good standing with a Regulated Health Discipline Professional College in Ontario.
Bachelor’s degree in a health-related discipline and a master’s degree in a health discipline or health administration.
Current Basic Cardiac Life Support Certification (BCLS), Level C.
At least two years’ experience in a manager capacity, including labour and employee relations experience.
Experience managing clinical programs in outpatient, community, and virtual environments of care.
Strong financial management skills.
Understanding of and experience with delivering information for adult learners.
Effective communication, team-building, problem-solving, and conflict-resolution skills in an interprofessional team environment.
Effective and innovative leadership, critical thinking, problem-solving, and judgment skills.
Knowledge and skill in program development, implementation, and evaluation.
Knowledge of and ability to work effectively with Meditech, the Safety Event Reporting System (SERS), other hospital information systems, and Microsoft Office software applications.
Demonstrated ongoing professional development and continuing education.
Ability to meet professional clinical infection control protocols.

Nice To Haves

Previous experience in a non-profit organization, particularly a complex health care campus (hospital and/or long-term care facility) and/or an Ontario Health Team.
Significant experience in gerontology, mental health, and/or ambulatory services.
Previous management experience in a unionized environment.

Responsibilities

Provide operational leadership to Virtual Behavioural Medicine (VBM) and the Inpatient Behavioural Neurology Unit (4W).
Manage daily operations, including patient flow, data measurement, program operations, staff coverage, and finances.
Support the interprofessional team in developing solutions and service delivery that provide exceptional patient and family care.
Lead continuous quality improvement and safety and risk management, including developing and implementing quality improvement and risk mitigation initiatives and monitoring metrics and performance indicators.
Facilitate innovative approaches to patient and family care, including the use of technology, and ensure initiatives reflect current and best practices.
Develop clinical service plans and business cases to support program expansion while operating within the annual budget.
Represent the programs on internal and external committees, including Behaviour Supports Ontario, the CASS network, and the Toronto Dementia Research Alliance.
Use effective leadership strategies for coaching, performance management, recruitment, selection, and retention of interprofessional team members.
Support an environment that promotes staff initiative, accountability, critical thinking, creativity, and professional judgment in resolving clinical issues.
Ensure effective performance reviews for all staff.
Collaborate with the leadership team and share accountability for patient outcomes, financial and operational budgets, utilization targets, and overall dementia-continuum performance.