Clinical Manager (RN) - Urology - Days

VCU Health•Richmond, VA

About The Position

The Clinical Manager (RN) manages clinical activities across a geographic region or specialty service line, working with Medical Directors, clinic leadership, and other stakeholders to support timely patient access, operational efficiency, productivity, fiscal integrity, patient satisfaction, and employee engagement. The role may cover multiple clinics, including locations with complex procedures or high patient volumes, and may include direct patient care as needed to maintain appropriate clinical skills. The position oversees staffing, recruitment, mentoring, evaluation, and corrective action for nursing staff and, as needed, other staff. It evaluates and improves patient care services, directs the appropriate and cost-effective use of human, material, and financial resources, and may assist with annual budget development and monitoring. The role also supports strategic planning and service development, monitors customer satisfaction, participates in committees, and ensures compliance with licensing, accreditation, regulatory, and clinical standards. Additional responsibilities may include facility and space management, vendor contracts, supply management, staffing plans, budgetary oversight, clinical quality and outcomes, coordination with medical school departments on new services or providers, access strategy, regulatory and compliance policies, and revenue-cycle initiatives. The manager promotes nursing education and professional growth, facilitates evidence-based practice projects, and supports staff education and competency requirements. The position may serve as interim operational leader when local operational leadership is absent. The work takes place in a general office environment and may involve high stress, fluctuating workloads, interruptions, travel by car to off-site locations, and exposure to hazards including infectious materials, chemicals, noise, adverse weather, and physical altercations. The role requires universal precautions and use of personal protective equipment. Physical demands include lifting, carrying, pushing and pulling, bending, stooping, kneeling, squatting, crawling, climbing, balancing, and working while sitting, walking, or standing. Additional demands include manual dexterity, shift work, maneuvering patient weight, and frequent customer interactions in a fast-paced environment.

Requirements

Bachelor of Science in Nursing from an accredited program.
Current RN licensure in Virginia or an eligible compact state.
At least 5 years of clinical experience, including at least 2 years as an RN; clinical experience may include CMA, LPN, athletic trainer, or other clinical technical roles in healthcare.
2 years of clinical supervisor or other clinical leadership experience.
Demonstrated commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Nice To Haves

Master’s degree.
Certification in a specialty area.
Management experience in an ambulatory environment.

Responsibilities

Manage multiple clinics across a geographic region or a specific service line.
Develop staffing plans with local clinic leadership and ensure appropriate coverage.
Interview, select, mentor, and evaluate RNs and potentially other staff; administer corrective disciplinary action when necessary.
Evaluate patient care delivery and implement improvements with physicians, clinicians, and other members of the healthcare team.
Ensure ongoing evaluation and continuous improvement of services.
Direct the acquisition and allocation of human, material, and financial resources in an appropriate and cost-effective manner.
Assist other managers and directors with development and monitoring of the annual budget, as needed.
Provide direct patient care as needed and maintain clinical skills as appropriate.
Identify opportunities and develop and implement plans and services that support the VCUHS strategic plan; participate in strategic planning for ambulatory services.
Monitor clinic customer satisfaction and take timely action to address identified issues with leadership teams.
Participate in interdepartmental and VCUHS committees to support consistent standards of practice and communication.
Ensure compliance with external licensing, accrediting, and regulatory standards.
Promote educational growth opportunities for nursing staff, including specialty certification and support toward advanced degrees.
Encourage and facilitate evidence-based practice projects and disseminate findings.
Coordinate with clinic leadership to ensure clinical staff education requirements and competencies are maintained.
Serve as interim operational leader when local operational leadership is absent, as needed.
Manage facilities, local vendor contracts, and space in conjunction with ambulatory operational managers.
Oversee assigned buildings or locations, including facility management, vendor contracts, space, staffing plans, supplies, budgets, clinical quality, and outcomes.
Coordinate with medical school departments on service-line additions or new providers at a location.
Partner on access strategy for assigned locations to promote access to care.
Manage regulatory and compliance policies for assigned locations.
Participate in charge reconciliation, denial management, and other revenue-cycle initiatives, as applicable.
Participate in engagement and efficiency initiatives within assigned locations.
Perform other related duties as assigned.