Clinical Supervisor

LCFS•Decatur, IL

21d

About The Position

The Clinical Manager supervises and monitors clinical interventions and required service documentation provided by counselors in assigned geographic areas and programs. The role monitors counselor productivity, expenses, and revenue, and may also provide direct clinical services. Work may take place in an office, community, home, or high-risk community setting, and may involve extended evening and weekend hours. The Clinical Manager hires, trains, coaches, and supervises staff, leads their professional development and daily operations, and maintains a trauma-informed system of service delivery. The position provides weekly individual and group clinical supervision, coordinates staff training, and oversees internships for students providing clinical services. It is responsible for quality improvement, clinical records and caseload compliance, treatment reviews, electronic health record use and data integrity, and the timely approval of assessments, treatment plans, and documented services. The role collaborates on treatment programs and strategies, coordinates staff responses to crises, and supports collaborative, youth-guided, family-driven, evidence-based, continually improving, and culturally competent services. It also builds relationships with community organizations, funders, and service providers; oversees outsourced clinical services and referrals; and manages the budget for assigned cost centers. The Clinical Manager follows agency and professional ethical requirements, maintains confidentiality, communicates incidents and concerns through the chain of command, and supports a welcoming, inclusive, diverse, and equitable workplace.

Requirements

Independent Illinois professional license as an LCSW or LCPC, and qualification to provide LPHA services in Medicaid.
Experience providing individual, couple, family, and group counseling.
Master’s degree in social work is preferred; other related areas of study may be considered.
Understanding of treatment and counseling approaches including Solution Focused Brief Treatment, cognitive, family systems, behavioral, crisis intervention, and substance use and abuse.
Knowledge and understanding of medications used to treat psychiatric disorders.
Broad management skills for operating social service programs.
Knowledge of insurance, managed care, and EAP procedures and requirements, as well as billing procedures and funding options including grants.
Reliable vehicle, valid driver’s license, and no suspended or revoked driver’s license within the past three years.
Successful completion of required background checks, including criminal background and CANTS checks as required by law and agency policy.
Ability to perform the essential duties, including occasional lifting or moving of up to 20–30 pounds and safely operating a motor vehicle.
Ability to operate standard office equipment, including a computer and keyboard, fax machine, and copier.
Ability to communicate effectively, maintain confidentiality and professional boundaries, work collaboratively under time and environmental pressures, and exercise sound judgment in safety and crisis situations.

Nice To Haves

Experience working in a child welfare setting with youth and families affected by complex and severe trauma.
Experience in training.
Experience with Medicaid documentation and billing.
Additional certifications or licenses in family therapy, substance abuse, employee assistance programs, or other specializations.

Responsibilities

Supervise and monitor clinical interventions and review counselors’ required service documentation in assigned areas and programs.
Monitor counselors’ productivity, expenses, and revenue, and provide direct clinical services when needed.
Hire, train, coach, and supervise assigned staff; lead their professional development, performance, and daily operations.
Maintain a trauma-informed service system and ensure clinicians are appropriately trained and supported.
Provide weekly individual and group clinical supervision, guidance, and support to counselors.
Coordinate and facilitate clinical staff training and oversee the internship process for students providing clinical services.
Monitor team performance indicators and implement quality improvement strategies.
Review client records and caseloads for accuracy and compliance; promptly approve assessments, treatment plans, services, and other documented counselor activities.
Support staff in effective use of electronic health records and maintain accurate records that meet contract, utilization, data integrity, and confidentiality requirements.
Conduct regular treatment reviews of open clinical cases and facilitate collaborative problem solving among stakeholders.
Collaborate with clinical teams to design and improve treatment programs and participate in treatment strategies and programming.
Train and coordinate staff to respond to crises and support coordinated, youth-guided, family-driven, evidence-based, continually improving, and culturally competent services.
Develop and maintain relationships with local United Ways, funders, and service providers to support a coordinated system of care.
Oversee outsourced clinical services, identify providers, approve referrals, and monitor service quality and costs.
Manage and regularly monitor budgets for assigned cost centers.
Communicate regularly with staff through individual, supervisory, and group meetings; provide timely feedback and analyze employee performance.
Respond to incidents and complaints promptly, consult the chain of command as appropriate, and make informed decisions in critical situations.
Maintain ethical conduct, confidentiality, professional boundaries, and appropriate communication; report suspected confidentiality breaches, misconduct, errors, safety issues, and abuse as required.
Promote diversity, inclusion, equity, and a welcoming workplace, including participating in annual professional development and/or advocacy regarding inclusion.
Use agency materials and resources appropriately and minimize waste.
Perform other duties as assigned.