Clinical Manager

ZYWIE INC• US,

12d•$112,000 - $168,000•Hybrid

About The Position

The Clinical Manager plays a pivotal role in overseeing the daily of clinical services within the organization, ensuring that all activities align with Zywie's mission to deliver high-quality patient care. This position is responsible for managing clinical supervisors and staff, developing and implementing policies and procedures, and ensuring compliance with regulatory standards across the Clinical Department. In addition to departmental oversight, the Clinical Manager monitors patient outcomes and satisfaction, using data to drive continuous improvements in service delivery, and manages the department's budget and resource allocation. This role involves close collaboration with other departments to strengthen interdisciplinary communication and foster a cohesive, high-performing work environment. Reporting to the Director of Clinical Operations, the Clinical Manager is essential in leading initiatives that enhance the overall effectiveness, efficiency, and strategic direction of clinical operations.

Requirements

Bachelor's degree in Nursing, Healthcare Administration, or a related field required.
Minimum of 5 years of experience in a clinical setting, including at least 2 years in a management role, required.
Minimum of 3 years of supervisory experience and 5 or more years of ECG analysis experience required.
Current and valid nursing license or relevant clinical certification required.
Strong knowledge of EKG/ECG monitoring, rhythm interpretation, and Holter, Event, and MCT recorders
Proficiency in clinical software platforms relevant to cardiac monitoring
Ability to utilize and learn new clinical software and computer applications as required by the role
Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and Windows operating systems
Working knowledge of electronic health record (EHR) systems and data analysis tools
Knowledge of medical terminology specific to cardiac and cardiology practices
Familiarity with budget management, payroll processing, and departmental reporting

Nice To Haves

Master's degree in Nursing, Healthcare Administration, or a related field preferred.
Experience with electronic health record (EHR) systems and data analysis preferred.
Certification in healthcare management or a related specialty preferred.

Responsibilities

Manage and mentor clinical supervisors and staff, providing guidance and support to enhance their professional development
Monitor supervisor and staff performance, providing coaching, support, and recognition
Coordinate the employee disciplinary process and follow through to resolution
Complete timely, documented performance reviews for direct reports
Facilitate the ongoing development of staff to ensure Zywie's performance standards are consistently met
Oversee recruiting, hiring, evaluating, and scheduling of clinical employees
Complete biweekly payroll processing for the Clinical Department
Contribute to the strategic management, planning, and leadership of the company
Oversee the daily of clinical services, ensuring compliance with all regulatory requirements
Develop and implement clinical policies and procedures to improve patient care and operational efficiency
Monitor and analyze patient outcomes and satisfaction metrics to identify areas for improvement
Identify areas for improvement in patient care and operational processes and implement quality improvement initiatives
Assist in the planning, coordination, and implementation of the quality management and quality improvement programs for Clinical Services
Track performance metrics and process improvements across the department
Develop and manage the department budget, monitor expenses, and ensure efficient resource allocation
Ensure adherence to HIPAA guidelines and Good Clinical Practices
Coordinate with the Clinical Training and Development team on continuing education for existing staff and new hires
Assist in the development and maintenance of the Standard Operating Policy and Procedure Manual and Work Instructions
Provide consultation and direction to the team to ensure programs and services support the highest level of patient care
Provide continuous software enhancement feedback and suggestions to the R&D team to improve software efficiency and user interface, focusing on performance optimization, streamlined workflows, and a simplified end-user experience
Collaborate with other departments to ensure seamless patient care and effective communication across the organization
Function as a liaison between sales and physician practices
Assist in reviewing and recommending improvements and enhancements to current services and the development of new services
Represent Clinical Operations in leadership discussions and contribute to company-wide planning and decision-making
Assist with all other duties as assigned