Clinical Manager, Specialty Pharmacy Patient Services
Shields Health Solutions•Albany, NY
•Onsite
About The Position
Help lead specialty pharmacy teams that make a difference in patient care. We’re seeking an experienced healthcare leader who enjoys building strong teams, improving processes, and delivering excellent patient experiences. This role is ideal for someone with a pharmacy background who thrives in fast‑growing, collaborative environments. As the Clinical Manager, Patient Services, you’ll oversee teams supporting specialty pharmacy services across hospital and clinic settings. You’ll play a key role in coaching team members, driving performance, and ensuring best‑in‑class support for patients and partners.
Requirements
- PharmD, RPh, or BS in Pharmacy (required)
- Active pharmacist license (required)
- 5+ years of experience in a healthcare or pharmacy setting with patient and clinician interaction
- Experience working with physicians, nurses, and healthcare teams (outpatient or clinic setting preferred)
- Strong communication, organization, and problem‑solving skills
- Comfortable managing performance metrics while maintaining clinical quality
- Proficient in Microsoft Office (Excel and Word); able to quickly learn new systems
Nice To Haves
- 2+ years of people management experience (preferred)
Responsibilities
- Lead and support teams including Specialty Pharmacy Liaisons and other patient support roles
- Coach, train, and develop team members through regular feedback and performance management
- Ensure consistent use of best practices related to prior authorizations, financial assistance, refills, appointments, and patient outreach
- Partner closely with clinics, pharmacies, and internal teams to deliver a seamless patient experience
- Monitor performance metrics and help teams meet service, growth, and patient outcome goals
- Identify opportunities to improve workflows, efficiency, and patient satisfaction
- Build strong relationships with clinic leaders, pharmacy teams, and internal stakeholders
- Ensure team coverage and continuity of service
- Share performance updates and contribute to strategic initiatives such as new clinic launches
Benefits
- bonus pursuant to the terms of any bonus plan if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
