Clinical Manager, RN

Intuitive Health•Florence, SC

4d•Onsite

About The Position

MUSC Health and Intuitive Health have partnered to bring a new model of emergency and urgent care to South Carolina communities, combining MUSC Health’s clinical excellence with Intuitive Health’s expertise in operating combined ER and urgent care facilities. Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina. The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff in concurrence with the Program Director and Hospital Partner to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuously improvement, and is patient centric.

Requirements

RN license
At least 5 years of experience as an RN in the Emergency Department or at a FED
2 years of formal or informal nursing leadership experience
ADN or BSN required; BSN strongly preferred (mandatory with some hospital partners)
Minimum of 5 years of experience in nursing
Minimum of 2 years of experience in management or charge nurse experience within the emergency department
Unrestricted registered nursing license
Current ACLS certification
Current PALS or ENPC certification
Active RN license in the state of practice required
Patient/Client Focus.
Ethical Conduct.
Leadership.
Personal Effectiveness/Credibility.
Thoroughness.
Time Management.
Strong, clear, and precise verbal and written communication skills
Strong relationship management skills
Ability to work collaboratively across multiple organizations
Highly motivated individual with demonstrated initiative, independence, and curiosity
Self-driven, with an ability to work well under pressure and respond to shifting priorities
Ability to manage multiple projects simultaneously

Responsibilities

Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership
In coordination with the Hospital, recruit and manage the onboarding of clinical staff
Provide initial and on-going training and education for clinical staff
In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
Scheduling of clinical staff
In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools
Utilize resources from Intuitive and Hospital, to support patient satisfaction for site
Provide ongoing leadership training and mentoring to clinical staff
Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process
Provide quarterly reporting on performance measures applicable to the site
Serve as cultural champion for non-physician clinical employees
Participate in regulatory and accreditation preparedness and survey process
Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director
Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.
Encourage a work environment that is friendly and respectful.
Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.
Participate in applicable committees as requested