Clinical Liaison (CL)

Lifepoint Health • San Antonio, TX

12d • Hybrid

About The Position

The Clinical Liaison (CL) is a full-time role at the Rehabilitation Institute of South San Antonio, a 36-bed inpatient acute rehabilitation hospital. This facility is designed for individuals recovering from serious injuries or illnesses that have affected their ability to function independently. The hospital provides intensive, patient-focused rehabilitation services, including physical, occupational, and speech therapy, specializing in helping patients regain mobility, strength, and independence after events like strokes, traumatic injuries, or surgeries. As a Clinical Liaison, you will assist and coordinate the intake and pre-admission screening process, perform on-site clinical assessments to determine appropriateness for admission, and educate patients and families on rehabilitation options. You will serve as the initial contact for external case management, discharge planners, payors, and hospital partners, conduct in-service educational visits, and inform community decision-makers about the hospital's services to develop census through direct outreach. Accurate and timely documentation in EMR and tracking systems is essential. This role involves routine travel to referring facilities and community partners, requiring a valid driver's license and clean driving record. Success is measured by timeliness of screenings, conversion rates, and quality of referral relationships. The role works closely with admissions, nursing, therapy, and case management to ensure smooth transitions and payer authorization compliance.

Requirements

• Current clinical licensure required (e.g., PT, OT, SLP, RT, RN, LMSW) per state requirements.
• Prior marketing/sales experience preferred.
• Prior clinical experience with demonstrated assessment skills and EMR proficiency preferred.
• Formal sales training preferred.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Customer relationship building skills.
• Sound clinical judgment.
• Organization/time-management skills.
• Basic computer/data-entry proficiency.
• Valid driver's license and clean driving record required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assist and coordinate the intake and pre-admission screening process.
• Perform on-site clinical assessments (typically at referring facilities) to determine appropriateness for admission.
• Educate patients and families on rehabilitation options, level of care, and expectations for participation.
• Serve as the initial contact for external case management, discharge planners, payors, and hospital partners.
• Conduct face-to-face, in-service educational visits with physicians, case managers, and other professionals.
• Inform and educate community decision-makers about the hospital and acute rehabilitation services to develop census through direct outreach.
• Document screenings, decisions, and communications accurately and timely in EMR and tracking systems.
• Perform other duties as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage with tailored benefit options for part-time and PRN employees, and more.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level