Clinical Liaison (Wilson)

HOME HEALTH & HOSPICE CARE INC•Wilson, NC

8d•Onsite

About The Position

Compassionate Care is our Calling! Why choose 3HC: 3HC has provided compassionate care to North Carolinians since 1981. We strive to ensure our patients enjoy life’s journey, recover quickly, and live comfortably. We believe in providing high-quality, cost-effective care that surpasses industry standards. If you want to make a difference, provide meaningful one-on-one care, and develop relationships with both your patients and team members, join Team 3HC! 3HC strives to provide a positive work culture that feels more like a family atmosphere where we support our team members so they can reach their personal & professional best. Summary: Working in an assigned territory or facility, facilitates referrals to agency by gathering and interpreting medical and financial data, meeting with patients and families and working with case managers to ensure optimal transition from hospital or other facilities to home. Meets or exceeds expectations for growth goals and objectives.

Requirements

Previous experience in marketing, sales, or related healthcare required.
Excellent communication skills, both written and oral, and the ability to demonstrate successful negotiation skills.
Ability to work under deadline pressure and extra hours, if needed, on assignments
Must be proficient in the use of technology for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications.

Nice To Haves

Bachelor's Degree or Associate's Degree preferred; will consider professional experience in lieu of formal education.
RN preferred

Responsibilities

Abides by and supports 3HC's Compliance Program and Code of Ethics.
Creates positive experiences for internal and external customers that will meet their expectations.
Responsible for visiting traditional and non-traditional referral sources: (a) develops relationships and maintains an active presence with referral sources in the community and associated organizations, (b) calls on assigned healthcare institutions with frequency as determined by supervisor and follows target accounts, (c) consistently meets or exceeds goals set by Marketing Director, (d) submits reports to Marketing Director highlighting accomplishments/concerns for the week as requested, and (e) a minimum of forty-five (45) face to face contacts per week and five (5) contacts by other methods
Keeps abreast of changes and marketing opportunities within his/her assigned territories and shares information with supervisor. Actively seeks out new traditional and non-traditional referral sources on a regular basis.
Responsible for public speaking engagements, aiding with special events, and assisting with special projects such as National Home Care Month, direct mail marketing, and public relations articles for distribution and/or publication upon request.
Aids with agency fund development efforts by attending agency fundraising events in his/her territory to identify prospective clients and donors. Is alert to potential donors when marketing agency in the community and invites donors to participate in agency's fundraising efforts
Responsible for staffing agency booths or exhibits at trade and community fairs, as directed as needed.
Responsible for educating healthcare professionals and patient/family on agency capabilities, utilizing available educational resources as needed. Conduct a minimum of six (6) in-service training sessions per year.
Initiates referral-to-admission process for each patient referred by facilitating required data, leveraging available resources to ensure data is complete and accurate.
Responsible for meeting with other Community Liaison unless excused by the Marketing Director.
Demonstrates an interest in personal and professional growth: (a) attends and participates in workshops, seminars, webcasts to keep abreast of current changes in rules, regulations, relating to job functions; (b) does individual reading and research.
Demonstrates a willingness to be cost effective in the use of agency resources, the monitoring of waste, and the proper and safe use of supplies and equipment.
Adheres to 3HC's Personnel Policy and performs other appropriate duties as assigned by supervisor.