Clinical Liaison Coordinator - Hospice - FT - Days

Vitruvian Health•Dalton, GA

About The Position

The Clinical Liaison Coordinator coordinates patient care during transitions from acute care to palliative or hospice care, with the goal of ensuring a safe transition and continuity of care. The coordinator works closely with Case Management, discharge planners, hospitalists, primary care physicians, skilled nursing facilities, rehabilitation centers, and palliative care and hospice leaders and care teams. The role helps patients and families navigate post-acute care and serves as a patient advocate and skilled communicator representing the hospital system. Patient education and coordination must align with, or extend, physician recommendations. The position also develops and maintains relationships with referral contacts, providing education, assistance, and support to referral sources to promote quality care and satisfaction. The coordinator monitors services through post-admission calls to patients within 24–48 hours and, when possible, follow-up visits with referral sources. Additional duties include facilitating patient oversight meetings with facilities to exchange updates and feedback, and preparing a quarterly marketing plan with current statistics based on marketing analysis and patient satisfaction scores. The schedule is 8 a.m. to 5 p.m. on weekdays. A nursing diploma and a current, unencumbered Georgia Registered Nurse license are required; LPNs may be considered depending on experience. Candidates must have at least two years of hospice and/or palliative care experience and the ability to build and maintain professional relationships in post-acute care.

Requirements

Diploma in Nursing.
Current, unencumbered Registered Nursing license in the state of Georgia; LPNs may be considered depending on experience.
At least 2 years of hospice and/or palliative care experience.
Proven ability to build and maintain professional relationships in the post-acute care setting.
Excellent verbal and written communication skills.
Understanding of electronic medical record keeping.
Positive community reputation and exceptional people skills.
Knowledge of Medicare Conditions of Participation related to hospice and palliative services.
Understanding of quality measures, billing practices, and regulations related to home care services.
Interpersonal skills and ability to work as a team member with associates and physicians.
Ability to work as a highly motivated self-starter, set priorities, stay organized, and achieve defined objectives.
Understanding of taking and accepting written and verbal orders from referral sources.

Responsibilities

Coordinate patient care during transitions from acute care to palliative or hospice care.
Work with Case Management, discharge planners, hospitalists, primary care physicians, skilled nursing facilities, rehabilitation centers, and palliative care and hospice teams to ensure continuity of care.
Help patients and families navigate post-acute care and advocate for patients.
Ensure patient education and care coordination are consistent with or extend physician recommendations.
Maintain and develop relationships with referral contacts and provide referral sources with education, assistance, and support.
Complete patient follow-up calls 24–48 hours after admission and, when possible, follow up with referral sources to share feedback on recent admissions.
Facilitate patient oversight meetings with facilities to provide updates and receive feedback on current patient care.
Develop a quarterly marketing plan using recent marketing analysis, statistics, and patient satisfaction scores.
Assess, plan, coordinate, monitor, and evaluate operations and services related to patient transitions.
Assess patient diagnoses against orders and make arrangements as needed.