Clinical Liaison/Admissions - Avamere Issaquah

Avamere • Issaquah, WA

5d • Hybrid

About The Position

The Clinical Liaison/Admissions role at Avamere Rehabilitation of Issaquah serves as a crucial link between healthcare providers, ensuring seamless continuity of care for residents transitioning from hospitals to home health or skilled nursing facilities. This position involves managing referrals, performing qualifying assessments, and educating patients and families about the facility's services. The role requires strong relationship-building and sales skills to generate referrals and admissions, as well as the ability to collaborate with hospital staff and internal teams. The Clinical Liaison is responsible for meeting admission goals, maintaining accurate resident evaluations, and ensuring the confidentiality of resident information. This position also involves participating in compliance training and reporting any safety or compliance issues.

Requirements

• Prior marketing and sales experience in the hospital, LTC/SNF, home health and/or hospice clinical setting.
• Must possess clinical evaluation and case management skills, with expert knowledge of various insurances and reimbursements
• Experience with electronic medical records and computer documentation systems.
• Must be able to read, write, speak, and understand the English language
• Ability to follow oral or written instructions
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must possess the ability to deal tactfully with personnel, residents, visitors and the public
• Must be calm and levelheaded in emergencies
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing admission practices
• Strong knowledge in the use of computers, data input/retrieval/output functions
• Must have patience, tact, cheerful disposition and enthusiasm, handle residents, staff, and visitors, based on maturity level at which they are functioning

Responsibilities

• Act as a liaison between healthcare providers to ensure continuity of care for resident transition from the hospital to home health
• Effectively manage referrals into skilled nursing facilities
• Perform qualifying assessments to determine the appropriateness of all resident referrals and begin the admission process
• Serve as a resource for discharge planners, patients and/or their families to educate them about our various services and programs
• Responsible for meeting established referral/admissions goals as defined by Administrator
• Demonstrate strong relationship and sales skills required to develop long-term relationships that effectively generate resident referrals and admissions
• Deliver education and special presentations to hospital staff on skilled nursing facility services
• Participate in community organizations that directly impact referral sources and resident population
• Responsible for completing resident evaluations in a timely, accurate and effective manner while adhering to all policies and procedures
• Regular, punctual attendance
• Serve as a member of committees whose purpose is to enhance hospital relations
• Attend sales meetings and assist in implementation of resulting plans; monitor and track results
• Report known or suspected incidents of fraud, waste and or abuse to supervisor
• Participate in all compliance training programs
• Attend and participate in workshops, seminars, etc., as approved
• Report all unsafe/hazardous conditions, defective equipment, etc., to supervisor immediately
• Maintain the confidentiality of all resident care information including protected health information; report known or suspected incidents of unauthorized disclosure of such information
• Work in office areas as well as throughout assigned Hospital areas
• Work beyond normal working hours when necessary
• Communicate with the medical staff, nursing and therapy personnel at the hospital as well as the Administrator, DNS and office staff
• Maintain a liaison with the residents, their families, support personnel, etc., to ensure that the residents’ needs are continually met
• Assist with in-house admissions process as needed.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
• 401 (k) Plan: After 90 days of employment, with matching program.
• Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
• EAP Canopy with unlimited telehealth mental health visits.
• Generous employee referral bonus program.
• Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
• Professional Development: Opportunities for growth and development within the company.
• Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed