Clinical Leader Patient Services

SGHS•Brunswick, GA

About The Position

The Patient Transfer Coordinator expedites patient transfers from outside hospitals, urgent/immediate care centers, and physician practices for direct admission to the facility. This role involves coordinating with physicians to maintain an optimized referral within SGHS, collaborating with physicians, nurses, and other medical professionals to ensure timely coordination of transfers, and assisting with the transfer of patients to higher or lower levels of care. The coordinator serves as the contact person for bed management regarding direct admission concerns, ensuring unit throughput and compliance with the transfer process. They develop collaborative relationships with physicians to enhance quality practice and maintain sound intradepartmental and interdepartmental working relationships. The role requires acting to resolve issues in a timely manner, investigating unusual occurrences, and following appropriate reporting procedures. As a department team member, they support Transfer Center and hospital goals, prioritizing and performing multiple tasks effectively in a time-sensitive environment to achieve optimal outcomes. This includes coordinating and collaborating with physicians, hospital nursing units, transportation, bed control, environmental services, and the House Manager regarding patient placement. The coordinator communicates new admission information to clinical unit nursing staff and develops a plan for acceptance within 30 minutes. During high call volume or limited bed capacity, they remain calm and provide effective solutions, demonstrating a strong ability to identify, analyze, and solve problems. The role also involves modeling professional growth and development through participation in educational programs, identifying needs and setting goals for personal growth, meeting educational requirements, and assimilating knowledge into practice. They develop mechanisms to share new knowledge with team members and seek improvements aligned with departmental and organizational strategy. Other duties as assigned are also part of the role.

Requirements

Ability to prioritize and perform multiple tasks effectively in a time sensitive environment.
Strong ability to identify, analyze and solve problems.
Meets all mandatory system/departmental educational requirements.
Develops mechanisms that facilitate transmission of new knowledge to other team members.
Seeks to make improvements in work and assures that those improvements align with departmental and organizational strategy.

Nice To Haves

Experience in patient transfer coordination.
Familiarity with bed management systems.
Knowledge of clinical units and hospital operations.
Experience in developing collaborative relationships with physicians.

Responsibilities

Expedites patient transfers from outside hospitals, urgent/immediate care centers, and physician practices for direct admission.
Coordinates the connection of accurate physicians to maintain an optimized referral within SGHS.
Collaborates with physicians, nurses, and other medical professionals to ensure timely coordination of transfer.
Assists as needed with the transfer of patients to higher or lower level of care.
Serves as contact person for bed management for any direct admission concerns.
Ensures throughput on units and compliance with transfer process.
Develops collaborative relationships with physicians to enhance quality practice.
Develops and maintains sound intradepartmental and interdepartmental working relationships with team members and management.
Acts to resolve issues in a timely manner.
Investigates unusual occurrences and follows appropriate reporting procedure.
Functions as a department team member to support the Transfer Center and hospital goals.
Prioritizes and performs multiple tasks effectively in a time-sensitive environment to achieve optimal outcomes.
Coordinates and collaborates with physicians, all hospital nursing units, transportation, bed control registrar, environmental services, and House Manager regarding patient placement.
Communicates with clinical unit nursing staff the new admission information and develops a plan for acceptance of the new admission within 30 minutes.
Remains calm and provides solutions effectively during high call volume or limited bed capacity.
Demonstrates a strong ability to identify, analyze, and solve problems.
Models professional growth and development through participation in educational programs.
Identifies needs and sets goals for own professional growth and development.
Meets all mandatory system/departmental educational requirements.
Assimilates knowledge gained from conferences, workshops, seminars, and professional literature into practice.
Develops mechanisms that facilitate transmission of new knowledge to other team members.
Seeks to make improvements in work and assures that those improvements align with departmental and organizational strategy.
Performs other duties as assigned or as needed to meet the needs of the unit(s)/organization.