Elgin Immediate Care Center Clinical RN Lead Full Time

Advocate Health and Hospitals Corporation•Elgin, IL

21h•Onsite

About The Position

Advocate Health Immediate Care Center in Elgin, IL is seeking a full-time Clinical Lead Registered Nurse for day/PM shifts. This role requires a BSN and 5 years of RN experience, with a preference for experience in charge nurse or other nursing unit leadership. The Clinical Lead RN will support the delivery of quality clinical care, work closely with the healthcare team and physician, and take a lead role in assisting the clinical team to meet and exceed PI/KRA goals. This position also involves assisting physicians and associates in daily operations, ensuring patient and associate safety, and fostering a patient-centered environment. The role includes responsibilities in associate engagement, physician/provider engagement, practice growth, and miscellaneous duties as assigned.

Requirements

BSN Required!
5 years RN experience required!
Current RN Licensure in State of Illinois
Current CPR certification
Good communication skills.
Proficient with keyboard and computers.
Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman’s Comp Laws if applicable
Good time management and organizational skills.

Nice To Haves

preferably including charge nurse or other nursing unit leadership capacity

Responsibilities

Provides direct patient care and role models timely and accurate documentation of all patient care services by monitoring staff compliance within the Advocate system, and all regulatory standards to ensure standards are met and followed.
Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance. Ensures associates are up-to-date with all safety training and certifications.
Acts as a role model and champion for Culture of Safety. Works with the Director to resolve patient safety events in the reporting system. Promotes and educates staff on the reporting system to report all events and near miss events. Works with the Director to complete ACAs and RCAs when indicated.
Leads site clinical integration activities.
Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
Ensures annual mandatory requirements and other required audits are conducted in a timely manner.
Ensures standing operating procedures are followed.
Oversees approved site research activities.
Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
Holds clinical staff accountable to Immediate Care guidelines, policies and procedures.
Ensures the timely management of documentation tasks, overdue orders, test result follow-up and other patient follow-up.
Utilizes information to implement process changes and staff education.
Monitors data on a monthly basis, reviews with clinical staff and leadership jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction. Conducts frequent assessments of patient flow. Takes appropriate steps to reduce wait times and to keep patients informed of delays.
Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
Evaluates service levels and operational procedures such as wait-times, message management and appointment availability. Engages staff in resolution of identified issues.
Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
Responsible for conveying a professional image in compliance with Advocate clothing and grooming standards, and wears provided identification tags at all time.
Holds self and others accountable to adherence to Advocate Service Standards, Behaviors of Excellence, AIDET and MVP.
Provides direct patient care while role models and mentors associate to provide excellent patient care.
Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
Actively participates and/or leads team huddles.
Conducts regular staff meetings and daily huddles with associates. Documents meetings using Stoplight Report.
Conducts performance reviews on time.
Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
Consistently ensures manager is fully informed of key events or issues that impact practice operations.
Provides ongoing performance feedback to associates through coaching and mentoring. Orients and provides training to new associates. Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
Assures all associates maintain certification and all required continuing education units (CEUs).
Assists in coordinating disciplinary process and action plans as needed.
Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns. Solicits feedback regarding staff performance.
Engages physicians/providers in improving processes, workflow and EMR related concerns.
Assists physicians/providers on issues related to patient care and safety.
Reviews physician/providers satisfaction results and collaborates with director to execute improvement plans.
Participates in activities which foster Immediate Care volumes.
Promotes same day access and is engaged in volume visit targets.
Maintains an effective process for inventory control and medication supply utilization.
Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
Works in collaboration with practice site manager to achieve revenue and cost targets.
Maximizes team efficiency by utilizing all team members.
Actively participates in meetings, committees and projects.
Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
Participates in activities to enhance professional growth.
Maintains licensure and completes required CEUs.
Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.
Performs other duties as assigned.