Clinical/Lead Case Manager

Pine Street Inn • Chelsea, MA

9d • Onsite

About The Position

The Clinical/Lead Case Manager will be responsible for the overall case management of the residents of the Veterans Services program at 6 Hartford Street under the Behavioral Health Division of Pine Street Inn. The program serves veterans from diverse backgrounds, circumstances, and age groups and uses a Housing First/Stabilization model. The Clinical/Lead Case Manager will work in this transitional housing program for Veterans where the majority of individuals may be living with serious substance abuse, mental health issues, and/or physical disabilities. The Clinical/Lead Case Manager is responsible for program content including the implementation of effective best practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Strengths-Based) and ensures the provision of high quality case management supports on a 24/7 basis. This will involve training and supporting the Case Manager at the second Veterans Services Program located at 8 Grove Street. The incumbent will be a great team player who is also self-motivated, with solid communications skills, capable of implementing new policies, procedures, and plans. This position requires a great deal of tact, diplomacy, flexibility and creative problem solving in order to maintain our positive working relationship with other departments and teams.

Requirements

• Associate’s degree in psychology or other related field such as counseling, psychosocial rehabilitation.
• Minimum of three (3) years prior work case management experience working with homeless individuals suffering from complex disabilities in housing settings.
• Minimum of at least (2) years prior experience working as Lead Case Manager and/or coaching and mentoring and/or providing supervision to staff in the human services and related fields.
• Strong clinical background and familiarity with providing Motivational Interviewing and Harm Reduction Treatments to homeless and/or veteran populations.
• Familiarity with the concepts of psychosocial rehabilitation and consumer empowerment.
• Experience conducting psychosocial assessments.
• Experience with case management and implementing treatment plans.
• Experience coordinating care with HUD and Veterans Affairs.
• Knowledge of treatments for chronic mental illness, including medications.
• Previous experience working with dually diagnosed individuals.
• Experience assisting people with ADL skills.
• Experience working with other vendors and services within the public mental health system.
• Previous experience moving homeless tenants into housing.

Nice To Haves

• A valid Massachusetts Driver’s License in good standing.
• Bachelor’s degree in psychology or other related field such as counseling, psychosocial rehabilitation.
• Advanced training in psychosocial rehabilitation and substance abuse.
• Bi-lingual – Spanish/English.
• At least two (2) years of working in the capacity of a Case Manager.
• Previous experience working with a Housing First/Stabilization model.
• Familiarity with the Metropolitan Boston public and private mental health system.
• Long term treatment experience with veterans, substance use, and/or mental health populations.

Responsibilities

• Overall case management of residents in the Veterans Services program.
• Implementation of effective best practices such as Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Strengths-Based approaches.
• Ensuring the provision of high-quality case management supports on a 24/7 basis.
• Training and supporting the Case Manager at the second Veterans Services Program.
• Acting as a team player with self-motivation, solid communication skills, and the ability to implement new policies, procedures, and plans.
• Utilizing tact, diplomacy, flexibility, and creative problem-solving to maintain positive working relationships with other departments and teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree