Clinical Laboratory Assistant

BMC Software•Boston, MA

3d•$26 - $34•Onsite

About The Position

The Clinical Laboratory Assistant monitors, maintains, and troubleshoots laboratory automation and automation lines, performing instrument maintenance as necessary. This role serves as a resource on all aspects of the automation systems. The assistant optimizes lab test order entry in the lab information systems, registration, and billing systems, and optimizes the routing and loading of patient specimens to instruments and workbenches. Effective communication with all levels of lab staff and external contacts regarding automation lines, specimen handling, processing, and routing is essential.

Requirements

High school diploma or GED.
Minimum of 2 years working in a clinical laboratory environment.
Experience in the workflow in a clinical laboratory; has basic knowledge and understanding of laboratory specimen processing and testing.
Has experience, or is capable of, performing and reporting waived testing, as defined by CLIA regulations.
Has experience, or is capable of, performing preventive maintenance, minor repairs and troubleshooting of lab automation equipment.
Demonstrated technical competency using hospital computer systems such as Microsoft Office, patient registration systems (e.g. SDK, etc) and Laboratory Information Systems (e.g. Sunquest).
Excellent English communication skills (oral and written) and interpersonal skills are required to communicate effectively with internal and external contacts in a courteous and customer service manner.
Excellent analytical and critical thinking skills; strong attention to detail, organizational ability and follow-through.
Must be able to maintain strict protocols of all confidential or sensitive information.

Nice To Haves

Associates degree or Bachelor’s degree in clinical science is preferred.

Responsibilities

Monitors and maintains laboratory automation lines in Chemistry, Hematology, and Microbiology, and understands the logic and science of automation.
Receives and prepares laboratory specimens prior to laboratory analysis and testing; verifies identification of specimen, and labels specimens according to laboratory policies and procedures.
Routes specimens to appropriate lab sections within specific time frames.
Loads specimens on to automation equipment following all special handling instructions.
Performs all paperwork as well as technical and non-technical procedures required to process and submit specimens.
Processes, prepares, and stores specimens to send out to contracted laboratories. Performs waived testing as needed.
Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Maintains knowledge of specimen movement through the general lab and serves as a problem-solving resource in locating specimens within the automation lines.
Communicates via telephone and other methods with professional courtesy standards and according to laboratory policy; routes phone calls to appropriate section.
Provides excellent customer service and communicates effectively to all levels of lab staff and external contacts. This includes delivering timely and accurate reports, following regulations regarding confidentiality, politely answering the phones, and completing all appropriate documentation.
Serves as a knowledgeable resource on the automation line; provides demonstrations of the automation line as needed.
Performs and documents required troubleshooting, repair, routine and preventative maintenance. Monitors and records daily temperatures. Logs all required information and activities according to laboratory policy.
Utilizes Laboratory Information Systems (such as Sunquest) to perform order/entry, inquiry, crediting, and other LIS functions. Performs and enters results into the LIS of waived testing as needed. Uses patient registration systems (such as SDK, GE or other) to perform patient registration, assign medical record numbers, update demographic data and other related functions.
Works with the technical and assistant supervisors to update inventories, orders, and maintain supplies as needed.
Assists supervisors with writing training programs, standard operating procedures and establishing competencies. Assists in training new lab support technicians, lab support specialists and phlebotomy students.
Participates in Quality Improvement (QI) or Quality Assurance (QA) activities according to Laboratory QI Policies. Offers input for performance improvement and participates in validating the effectiveness of implemented solutions.
Liaises with other automation users; interfaces with vendor's research and development scientists to identify opportunities, suggests and develop solutions/innovations as needed. Assists with quality and usage reports to the lab and to the vendor as needed.
Recognizes and resolves technical and non-technical problems in the laboratory. Anticipates problems to circumvent customer dissatisfaction. Obtains help in problem-resolution as appropriate. Records information on the problem log and reports all issues to supervisory staff.
Attends required and elective workshops to maintain current knowledge of industry standards and practices. Maintains initial and annual competency documentation as outlined in policy and procedures.
Records late and sick calls for staff in the absence of the manager.
Adheres to department and hospital standards, including the following:
Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, fostering teamwork, etc.
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
Follows established hospital infection control and safety procedures.
Maintains a clean and safe working environment.
Promotes a positive working environment and demonstrates an appropriate level of professionalism with laboratory staff and external departments and vendors.
Other duties as needed.