Per Diem Phlebotomist

CCRM Fertility•Edina, MN

10d

About The Position

The Clinical Laboratory Assistant/Phlebotomist performs phlebotomy procedures, processes blood samples, obtains results from reference laboratories, maintains computer-generated logs and reports related to patient testing, and performs billing and other laboratory duties. The role coordinates with the billing office to manage patient charges and collect payment at the time of service. The position reports directly to the Clinical Laboratory Manager and also takes direction from the Assistant Laboratory Manager and Medical Technologists. The role supports clinical laboratory and patient workflows, including Frozen Embryo Transfer (FET) activities, patient check-in and rooming, obtaining consents, and preparing patients for procedures. It also contributes to workflow improvement, SART outcome reporting, quality assurance, and regulatory compliance. The position operates in a professional office and clinical setting, with routine use of laboratory and standard office equipment. Work involves potential exposure to blood, body fluids, or tissues, and requires appropriate protective measures. The role may involve exerting up to 75 pounds of force occasionally and up to 35 pounds frequently, along with regular talking, seeing, and hearing; frequent sitting, standing, walking, hand use, and reaching; and close visual acuity for computer work, reading, data preparation, and equipment operation.

Requirements

Current phlebotomy certification.
One year of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy protocol knowledge acquired through a phlebotomy training program that includes practical training.
Working knowledge of laboratory software.
At least 200 documented successful blood draws.
Excellent phlebotomy skills and knowledge of specimen processing, administrative duties, and patient care duties related to a clinical laboratory.
Strong computer skills and ability to use basic office equipment.
Ability to follow procedures and protocols.
Organization, multitasking, prioritization, attention to detail, and efficient time-management skills.
Ability to work independently and effectively as part of a team.
Excellent customer service skills and courteous, compassionate, respectful treatment of internal and external customers.
Excellent communication skills and consistent, positive, professional communication with staff, physicians, and patients.
Willingness to perform assigned or delegated duties in a timely manner, identify problems, and suggest solutions.
Ability to understand and assess domestic violence and child abuse issues and reporting responsibilities.
Successful completion of required pre-employment screenings, including criminal background check, drug screen, education and employment verification, professional reference checks, and verification of U.S. work eligibility and authorization.

Responsibilities

Perform phlebotomy procedures according to established protocols, including patient identification and preparation, specimen collection, and labeling.
Confirm patient demographic and insurance information, request corrections to inaccurate information, and ensure use of a contracted reference laboratory when appropriate.
Route billing information appropriately as insurance, patient, or client billing.
Process samples for testing according to protocols, including transportation and storage requirements, requisition forms, and electronic data transmission.
Generate accurate billing, charges, and payment information for laboratory services and coordinate with the billing office to collect payment at the time of service.
Maintain a clean and tidy work area and follow OSHA bloodborne pathogen handling and disposal procedures.
Maintain adequate phlebotomy supplies, conduct inventory at established intervals, and order supplies to maintain minimum stock levels.
Review and maintain the RSO to reflect current and pending orders on a daily and weekly basis.
Work with genetic laboratories on proper billing and resolve patient billing complaints and issues.
Participate in ongoing quality assurance and improvement activities as defined by laboratory management and the quality team.
Protect computer access by locking and signing off programs when needed.
Support FET workflows, patient check-in and rooming, consent collection, and preparation for procedures.
Maintain efficient clinical and administrative workflows and contribute to workflow improvements.
Assist with SART outcome reporting activities and regulatory compliance tasks.
Report concerns related to domestic violence or child abuse to the Medical Director and Clinical Laboratory Manager.
Maintain confidentiality of work, patient, and clinic information in accordance with security policies and HIPAA requirements.
Perform other duties as assigned.