Clinical Lab Support Specialist

Asher Health•,

7h•$55,000 - $65,000•Remote

About The Position

The Clinical Lab Support Specialist is responsible for supporting and scaling Asher Health's laboratory program. This role serves as the internal subject matter expert for laboratory operations and provides guidance to partners, patients, and internal teams regarding laboratory testing workflows, test selection, preparation requirements, and operational questions. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced healthcare environment while collaborating with clinical, operations, and partner-facing teams.

Requirements

2+ years of experience in healthcare operations, laboratory services, clinical support, medical assisting, or a related healthcare field.
Strong understanding of laboratory testing workflows and diagnostic services.
Exceptional organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a remote environment.
Strong problem-solving and customer service mindset.

Nice To Haves

Experience working with Quest Diagnostics, Labcorp, or other commercial laboratory organizations.
Experience supporting providers, patients, or healthcare partners.
Medical Assistant (MA), Certified Clinical Medical Assistant (CCMA), Medical Laboratory Technician (MLT), Medical Laboratory Scientist (MLS), LVN/LPN, or similar healthcare background.
Familiarity with EHRs, laboratory information systems, and healthcare technology platforms.
Experience developing SOPs, workflows, or training materials.

Responsibilities

Maintain and manage Asher Health's laboratory testing catalog and available test offerings.
Create, configure, and maintain partner-specific laboratory panels and testing packages.
Review and update laboratory information, pricing, and test availability.
Ensure accuracy of laboratory workflows, ordering processes, and testing options.
Identify opportunities to improve operational efficiency and partner experience.
Serve as the primary point of contact for laboratory-related questions from partners and internal teams.
Provide guidance on laboratory testing options, specimen collection requirements, fasting instructions, turnaround times, and testing workflows.
Support partners in understanding available lab panels and appropriate use cases.
Troubleshoot laboratory ordering, fulfillment, and reporting issues.
Escalate clinical questions and abnormal result concerns to licensed providers according to established protocols.
Coordinate with laboratory partners, including Quest Diagnostics, Labcorp, and other diagnostic vendors.
Maintain awareness of testing updates, service changes, and operational requirements.
Assist with the implementation of new laboratory services and testing programs.
Support issue resolution and operational escalations with laboratory vendors.
Maintain laboratory playbooks, SOPs, training materials, and support documentation.
Assist with onboarding and training new partners on laboratory workflows and best practices.
Support the development of educational resources that help partners communicate effectively about laboratory services.
Ensure documentation remains current and aligned with operational processes.
Partner with Clinical Operations, Partner Success, Product, and Customer Support teams.
Support partner launches involving laboratory services.
Participate in process improvement initiatives and operational projects.
Provide feedback on workflow enhancements and platform improvements related to laboratory services.