Clinical Support Specialist

Chimes • Exton, PA

10h • Onsite

About The Position

Our vast array of services — educational, employment, vocational, residential, rehabilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions. In this role, you’ll be a key part of helping clients access the services they need. You’ll handle referrals, schedule evaluations, support prescribers, and keep client records organized and compliant — all while providing friendly, reliable support to both clients and staff.

Requirements

• High school diploma or equivalent
• At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilities
• Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verification

Nice To Haves

• None required

Responsibilities

• Process all incoming referrals quickly and accurately, including verifying insurance eligibility
• Input and manage referral information within the electronic health record system
• Ensure referral information is transmitted promptly to the appropriate team or service
• Process payments related to record releases and ensure accurate documentation of all transactions.
• Manage the release of client treatment records to law offices, disability firms, and behavioral health agencies while strictly adhering to HIPAA guidelines
• Communicate professionally with external partners throughout the medical record release process to ensure timely and accurate information exchange
• Maintain a detailed tracking spreadsheet for all record requests in alignment with record-keeping protocols
• Support prescribers and clinical staff as needed
• Maintain client records throughout their lifecycle—from data entry and release of information to archiving
• Provide friendly, professional assistance to clients both in person and over the phone

Benefits

• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED