Clinical Lab Representative, Laboratories-Clinical, Per Diem, Days

MarinHealth Medical Center•Bon Air, CA

22h•Onsite

About The Position

Under general supervision, the Clinical Laboratory Representative performs as a customer service center representative for the Laboratory. This role facilitates communication with patients, outpatient physicians’ offices, the Laboratory, and between patients, staff, and other units in the hospital. The representative problem-solves concerns for doctor’s offices, nursing units, and physicians, and provides lab results via telephone, mail, and fax. The role is also responsible for performing patient registrations, including stat registrations, and preparing materials such as ABNs and ICD9 codes related to the registration process.

Requirements

High School diploma or equivalent preferred.
Experience with customer service related job duties.
Ability to work in teams in which all members are mutually accountable.
Ability to work collaboratively with team members, hospital staff, patients, and physicians.
Capable of organizing multiple tasks and using good time management and attention to detail.
Demonstrated professional telephone skills.
Understanding of medical and laboratory terminology, Medi-Cal, and Medicare forms.
Basic computer knowledge with the ability to do data entry and retrieval.
Demonstrated verbal and written communication skills.
Ability to read, speak, write, understand, and follow English and written instruction.
Integrative Agitation Management (IAMTAC) required within 30 days of hire.
Access to protected health information including demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records.
Must perform patient health information access to perform the functions outlined as part of this position description.

Nice To Haves

Experience within a Call Center Preferred.
Ability to communicate in Spanish as a second language preferred.

Responsibilities

Ensures that duties of assigned shift or work area are completed, working with other staff to adjust workload if necessary.
Performs job within the parameters of hospital policies and department policies and procedures; keeps current on policies and procedures.
Follows guidelines for good customer service.
Maintains records.
Follows turnaround time policies.
Assists patients and physician office staff on the telephone with professionalism.
Instructs patients in preparation for appointment and/or specimen collection.
Monitors and maintains files.
Processes charges and credits for laboratory, pathology, and EKG.
Answers telephones, takes messages, and routes calls as appropriate.
Transcribes verbal orders for laboratory testing.
Relays test results as needed.
Registers all off-hours outpatients in a timely, accurate, and consistent manner.
Orders appropriate and accurate tests for outpatients, to include, but not limited to obtaining diagnosis for medical necessity and determining ABN eligibility.
Establishes a complete Medical Record by securing complete and accurate information, to include proper demographic and financial information.
Distributes reports to floors and offices, when needed.
Assists in training Customer Service Staff.
Assists in preparing statistical reports and audits for the department.
Performs other duties as required or assigned.