Clinical Intake Coordinator - Reception Center

Bowery Residents' Committee • New York, NY

3d • Onsite

About The Position

We are seeking a dedicated and client-centered Clinical Intake Coordinator to join our team. This role is responsible for overseeing various aspects of client intake, case management, and administrative tasks to ensure smooth operations and high-quality service delivery. The ideal candidate will have experience in harm reduction, client engagement, and program development, with strong organizational and leadership skills. This role is a vital part of our team, ensuring that clients receive the support and resources they need in a compassionate, structured, and professional environment. If you are passionate about making a difference in the lives of vulnerable individuals, we encourage you to apply.

Requirements

• Bachelors degree required
• Experience working in residential treatment and with the MICA and homeless populations preferred.
• Supervisory experience also strongly preferred.
• Experience in case management, intake coordination, or program supervision within a social services setting.
• Strong understanding of harm reduction and client-centered care approaches.
• Must be well versed in assessing individuals using the DSM IV-TR diagnostic criteria.
• Excellent writing skills, and computer proficiency required.
• Proficiency in data entry and report submission, with attention to detail.
• Ability to work independently while also collaborating with a multidisciplinary team.
• Excellent organizational, communication, and problem-solving skills.
• Bilingual Spanish a plus.
• CPR training certification or willingness to take training class in CPR.

Nice To Haves

• MSW or related Masters degree preferred.
• Vaccination preferred but not required.

Responsibilities

• Supervise unit operations as needed.
• Assess all referred clients to determine appropriateness for admission.
• Manage intake and discharge data entry, ensuring accurate client assignment to caseloads.
• Network with referral sources to facilitate client placements and program success.
• Serve as the senior on-site manager on Sundays and as needed during the week.
• Provide case management for a small caseload of clients.
• Facilitate one group session to support client engagement and program goals.
• Assist in the development and implementation of program goals as part of the management team.
• Provide emergency first aid and CPR assistance when needed.
• Submit a daily report to DHS (7 days a week) in compliance with program requirements.
• Respond to hospital calls related to client referrals and care coordination.
• Welcome all new intakes, provide program orientation, and conduct facility tours.
• Develop initiatives to improve client retention and engagement.
• Support clients in their transition to the Safe Haven, ensuring a client-centered and harm reduction approach.
• Oversee and manage intake packets for new clients.
• Assist with chart audits to ensure documentation accuracy and compliance.
• Utilize SOAR training to assist eligible clients with disability benefits applications.
• Perform other related duties as assigned.

Benefits

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time.
• A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.
• health insurance
• paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level