Clinical Intake Coordinator

Sarah Bush Lincoln • Mattoon, IL

4d • $20 - $30 • Onsite

About The Position

The Clinical Intake Coordinator plays a crucial role in ensuring a smooth and efficient patient experience by facilitating the authorization, scheduling, and payment processes for medical tests and procedures. This position serves as a liaison between the patient, insurance company, and the ordering provider’s office, ensuring that all necessary requirements are met, and that patients are scheduled promptly for their procedures. Additionally, this role involves determining patient out-of-pocket balances and working to collect payment, as well as providing exceptional customer service throughout the process.

Requirements

• High School (Required)

Responsibilities

• Address patient inquiries regarding insurance coverage, procedure scheduling, and payment options with professionalism and empathy.
• Communicate with insurance companies to verify coverage, clarify requirements, and secure approvals for services.
• Communicate with provider offices to confirm order details, scheduling preferences, and any special instructions for procedures.
• Contact patients to schedule medical tests, procedures, imaging studies, and specialty clinic scheduling ensuring availability and convenience.
• Ensure all required documentation (e.g., insurance information, medical records) is collected and entered accurately into the system.
• Ensure compliance with all relevant healthcare regulations, insurance protocols, and organizational policies.
• Follow up with insurance companies on pending or denied authorizations and escalate as needed.
• Initiate and complete the insurance pre-authorization process for medical procedures, tests, and imaging studies.
• Maintain accurate and up-to-date records of all communications, authorizations, and patient interactions in the system.
• Provide patients with relevant details about the procedure, including preparation instructions and any necessary documentation.
• Report any issues or discrepancies related to insurance authorizations, patient scheduling, or payments to management.
• Serve as a primary point of contact for patients, insurance companies, and ordering providers to ensure clear communication and efficient coordination.

Benefits

• Career development is available through continuing education and on-site training
• professional and personal development programs
• solid benefit package
• on-site classroom learning programs
• internet courses
• generous tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED