Clinical Innovation and Projects Manager

Whole Family Health Center • Vero Beach, FL

1d

About The Position

Whole Family Health Center (WFHC) is seeking a forward-thinking Clinical Innovation & Projects Manager to help drive the next generation of clinical and operational improvement across our organization. This role is a full-time, exempt, organization-wide leadership position focused on shaping the future of healthcare. The manager will work collaboratively across clinical operations, technology, executive leadership, vendors, and other partners to improve care delivery and organizational operations. The position involves turning organizational priorities into actionable plans and leading initiatives from idea to implementation to measurable results.

Requirements

• Bachelor's degree in Healthcare Administration, Business, Health IT, Clinical Informatics, Public Health, or a related field; equivalent relevant experience may be considered.
• 5+ years of progressive experience in healthcare operations, clinical applications, workflow improvement, project management, healthcare technology, or related areas.
• Demonstrated cross-functional project leadership experience.
• Experience with workflow improvement, change management, training, and performance measurement.
• Strong understanding of clinical workflows, provider operations, patient access, and care-team roles.
• Understanding of clinical informatics principles and their application to EHR optimization, workflow design, provider efficiency, patient access, or care-team processes.
• Strong project management, communication, facilitation, organizational, and problem-solving skills.

Nice To Haves

• Experience implementing or optimizing EHRs, clinical applications, AI-enabled tools, or healthcare technology.
• Athena experience.
• FQHC or community health center experience.
• Bilingual in Spanish or Creole is a plus.

Responsibilities

• Optimize Athena and other clinical applications to improve provider efficiency, patient access, documentation, scheduling, and care-team workflows.
• Lead or coordinate the implementation, testing, training, adoption, and optimization of new technology, including AI-enabled tools.
• Evaluate emerging healthcare technologies, artificial intelligence solutions, automation tools, and other digital solutions.
• Assess potential solutions for operational value, feasibility, integration requirements, cost, and expected return on investment (ROI).
• Partner with technology vendors and internal stakeholders to develop and optimize workflows and scheduling templates.
• Monitor technology adoption, effectiveness, and user feedback and help resolve identified issues.
• Lead initiatives designed to improve provider productivity, patient access, and staff efficiency.
• Map current workflows, identify bottlenecks, and design more effective processes.
• Support improvements involving MA rooming, front-desk intake, scheduling, telehealth, documentation, encounter closure, and care-team delegation.
• Establish meaningful measures to determine whether workflow changes are producing the intended results.
• Lead strategic and operational projects from planning through implementation, measurement, and closeout.
• Develop project plans, milestones, responsibilities, timelines, dependencies, and success measures.
• Coordinate cross-functional teams, vendors, clinical practices, and external partners.
• Identify barriers, drive solutions, and escalate issues requiring executive-level decisions.
• Provide clear, concise project updates and recommendations to organizational leadership.
• Track key strategic initiatives, executive assignments, milestones, deadlines, and next steps.
• Coordinate training and implementation resources for new technology, workflows, and operational processes.
• Help teams successfully adopt and sustain new processes.
• Partner with clinical and operational leaders to support effective change management.
• Use data, dashboards, feedback, and performance measures to evaluate results and identify opportunities for continued improvement.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-sponsored retirement plan
• Employer-paid life insurance
• Long-Term Disability coverage
• Paid Time Off (PTO), including vacation, sick, and personal time
• Paid holidays
• Employee Assistance Program (EAP)
• Employee wellness programs and resources
• Retirement planning and financial wellness resources
• Voluntary employee-paid benefits, including Short-Term Disability and supplemental insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager