Clinical Information Analyst - TMC (Onsite)

Memorial Hermann Health System

2d•Onsite

About The Position

Responsible for validating data collected through clinical documentation is sound, relevant, accurate, and reliable, while supporting the values and objectives of Memorial Hermann Health System. The Clinical Information Analyst assists clinicians with workflow and process analysis that align with our strategic plan, leveraging available resources, metrics, benchmarks; and system standards across the enterprise. Responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD. Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customer’s business strategies. Responsible for documenting process and workflow presenting them as educational materials. Demonstrates a commitment to the values of the corporation through active participation in the Partners in Caring, Customer Service, Six Sigma, and Continuous Quality Improvement programs. Typically reports to an IT Manager. The Clinical Information Analyst supports all units and a small group of outpatient clinics by partnering with physicians, nurses, and clinical staff to optimize workflows within Epic and other clinical systems. This role investigates documentation discrepancies, supports forensic medical record reviews, conducts end-user training, develops educational materials, and assists with reporting, process improvement, and system adoption initiatives. Candidates should be comfortable presenting to clinical teams, analyzing workflows, and managing multiple priorities while participating in an on-call rotation that includes days, evenings, and weekends.

Requirements

Associate’s Degree in Information Technology or clinically related field or at least one (1) year of equivalent industry experience in healthcare.
At least one (1) year of healthcare industry experience and/or implementation of large and complex information Systems in a Health Care environment.
Effective oral and written communication skills.
Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design.
Understanding of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction.
Superior written and verbal communication skills.
Identifies opportunities for optimization of processes leading to reduced variation and increased efficiencies.
Must reside in the Greater Houston Area.
Comfortable navigating TMC traffic and commuting logistics.

Nice To Haves

Clinical background or healthcare operations experience preferred.
Experience supporting clinical information systems; Epic experience is a plus.
Strong understanding of inpatient and outpatient clinical workflows.
Ability to investigate documentation discrepancies, workflow issues, and system-related concerns.
Comfortable training and presenting to physicians, nurses, and clinical staff.
Proficient in Microsoft Excel (sorting, tables, basic reporting), Word, and PowerPoint.
Strong analytical, problem-solving, and customer service skills.
Excellent communication and relationship-building abilities.
Adaptable to change and able to work effectively with diverse personalities.
Willingness to participate in an on-call rotation and commute to the Texas Medical Center site.

Responsibilities

Validating data collected through clinical documentation is sound, relevant, accurate, and reliable.
Assisting clinicians with workflow and process analysis that align with the strategic plan.
Leveraging available resources, metrics, benchmarks, and system standards across the enterprise.
Managing customer expectations and aligning strategic initiatives with Solution Segments in ISD.
Demonstrating working operational knowledge and technical skills necessary to analyze current processes and understand customer’s business strategies.
Documenting process and workflow presenting them as educational materials.
Actively participating in the Partners in Caring, Customer Service, Six Sigma, and Continuous Quality Improvement programs.
Supporting all units and a small group of outpatient clinics by partnering with physicians, nurses, and clinical staff to optimize workflows within Epic and other clinical systems.
Investigating documentation discrepancies.
Supporting forensic medical record reviews.
Conducting end-user training.
Developing educational materials.
Assisting with reporting, process improvement, and system adoption initiatives.
Presenting to clinical teams.
Analyzing workflows.
Managing multiple priorities.
Participating in an on-call rotation that includes days, evenings, and weekends.
Aligning with overall system strategy of clinical redesign, process improvement, and education.
Planning and developing an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment.
Developing tools that measure the efficiency and effectiveness of the position accountabilities.
Identifying clinical and other system application requirements through process and workflow analysis.
Providing support to projects assigned to the department.
Demonstrating technical knowledge of application systems and ability to translate process issues impacting patient care.
Participating in the integration of individuals into multiple work teams.
Identifying the technological advances available in the healthcare industry.
Supporting all requests for projects, service requests and problem tickets through the established channels in the division.
Actively participating with implementation team(s) during installation of new computer functions or enhancements to existing functions which impact diagnostic and clinical areas.
Documenting initial information leading to a forensic medical record investigations as part of safety events.
Participating in facility certification attestations for nationally recognized organizations.
Reinforcing clinical practices and standards.
Optimizing workflow and promoting change in the clinical information systems by working with clinical and quality leadership at the facility and system level.
Engaging in facility Project / Change Management and Adoption.
Ensuring all data collection and recording is in legal compliance with federal, state, and regulatory groups.
Effectively organizing and facilitating executive meetings to review IT strategic initiatives, monitor, and measure outcomes.
Ensuring safe care to patients, staff and visitors; adhering to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promoting individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supporting department-based goals which contribute to the success of the organization; serving as preceptor, mentor and resource to less experienced staff.
Demonstrating commitment to caring for every member of our community by creating compassionate and personalized experiences.
Modeling Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.