TMC Operator

Arkansas Department of Transportation•Little Rock, AR

5d•Onsite

About The Position

Under general supervision, this position is responsible for working with multiple Intelligent Transportation Systems (ITS), for using two-way radio communications between the Central Office complex and approximately 700 statewide system users, and operating a nationwide law enforcement computer network.

Requirements

Must be at least 18 years old.
Educational equivalent to a diploma from an accredited high school.
Experience in operating a complex two-way radio communications system.
Experience in radio dispatching.
Working knowledge of dispatch terminal operations.
Ability to update and maintain computerized databases.
Ability to write legibly.
Ability to speak clearly in the English language.
Ability to type with accuracy.
Good listening skills.
Ability to multi-task.
Meet minimum standards for certification by the Arkansas Crime Information Center (ACIC), including fingerprinting and police background investigation.

Nice To Haves

A working knowledge of Microsoft Office products including Outlook.

Responsibilities

Operate and monitor statewide camera system.
Operate statewide Dynamic Message Sign (DMS) system including: Public Safety Announcements (PSA’s), Real-time driver information, Traffic Incident Management (TIM).
Operate Highway Advisory Radio (HAR) system.
Work in a 24/7 environment as essential personnel.
Dispatch (broadcast) via different types of radio consoles to various field units.
Quickly and accurately handle emergency and non-emergency situations.
Monitor various systems such as iDriveArkansas, third-party traffic applications, broadcast traffic news, social media, various types of security CCTV (closed circuit television) and alarms and other sources of information simultaneously.
Compile information, make proper notifications, and complete technical reports.
Operate terminal equipment in accordance with statutes of the ACIC/NCIC/NLETS computer systems, FCC rules and regulations, and Department policy to obtain vehicle and driver information nationwide.
Maintain an accurate log of all events, using a Computer Aided Dispatch (CAD) system and/or an Automated Transportation Management System (ATMS).
Perform other ITS related duties as technology becomes available.