Clinical Information Analyst - Physician Support (Cypress)

Memorial Hermann Health System•Cypress Hospital, TX

5d•Onsite

About The Position

Responsible for validating data collected through clinical documentation is sound, relevant, accurate, and reliable, while supporting the values and objectives of Memorial Hermann Health System. The Clinical Information Analyst assists clinicians with workflow and process analysis that align with our strategic plan, leveraging available resources, metrics, benchmarks; and system standards across the enterprise. Responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD. Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customer’s business strategies. Responsible for documenting process and workflow presenting them as educational materials. Demonstrates a commitment to the values of the corporation through active participation in the Partners in Caring, Customer Service, Six Sigma, and Continuous Quality Improvement programs. Typically reports to an IT Manager. The Clinical Information Analyst partners with physicians, clinicians, and operational teams to support and optimize clinical information systems, with a strong focus on Epic applications and workflows. This role provides hands-on end-user support, assists with system-related issues, develops reports, facilitates meetings, and helps drive process improvements that enhance clinical efficiency and patient care. The ideal candidate is a strong communicator who can build effective relationships with providers, understands clinical workflows, and is passionate about leveraging technology to support healthcare operations. Must reside in the Greater Houston area and be available to work onsite at Katy Hospital.

Requirements

Associate’s Degree in Information Technology or clinically related field or at least one (1) year of equivalent industry experience in healthcare.
At least one (1) year of healthcare industry experience and/or implementation of large and complex information Systems in a Health Care environment.
Effective oral and written communication skills.
Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design.
Understanding of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction.
Superior written and verbal communication skills.
Identifies opportunities for optimization of processes leading to reduced variation and increased efficiencies.
Must reside in the Greater Houston area.
Available to work onsite at Katy Hospital.

Nice To Haves

Epic and/or EHR systems experience
Strong physician communication and relationship-building skills
Understanding of clinical workflows and healthcare operations
Ability to provide hands-on end-user support and training
Strong organizational, problem-solving, and multitasking skills
Experience with reporting, workflow optimization, and process improvement
Basic IT and application support knowledge
Ability to effectively facilitate meetings and collaborate with clinical teams

Responsibilities

Validating data collected through clinical documentation is sound, relevant, accurate, and reliable.
Assisting clinicians with workflow and process analysis that align with the strategic plan, leveraging available resources, metrics, benchmarks; and system standards across the enterprise.
Managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD.
Analyzing current processes and understanding customer’s business strategies.
Documenting process and workflow presenting them as educational materials.
Partnering with physicians, clinicians, and operational teams to support and optimize clinical information systems, with a strong focus on Epic applications and workflows.
Providing hands-on end-user support and assisting with system-related issues.
Developing reports.
Facilitating meetings.
Driving process improvements that enhance clinical efficiency and patient care.
Aligning with overall system strategy of clinical redesign, process improvement, and education.
Planning and developing an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment.
Developing tools that measure the efficiency and effectiveness of the position accountabilities.
Identifying clinical and other system application requirements through process and workflow analysis.
Providing support to projects assigned to the department.
Demonstrating technical knowledge of application systems and ability to translate process issues impacting patient care.
Participating in the integration of individuals into multiple work teams.
Identifying the technological advances available in the healthcare industry.
Supporting all requests for projects, service requests and problem tickets through the established channels in the division.
Actively participating with implementation team(s) during installation of new computer functions or enhancements to existing functions which impact diagnostic and clinical areas.
Documenting initial information leading to a forensic medical record investigations as part of safety events.
Participating in facility certification attestations for nationally recognized organizations.
Reinforcing clinical practices and standards.
Optimizing workflow and promoting change in the clinical information systems by working with clinical and quality leadership at the facility and system level.
Engaging in facility Project / Change Management and Adoption.
Ensuring all data collection and recording is in legal compliance with federal, state, and regulatory groups.
Effectively organizing and facilitating executive meetings to review IT strategic initiatives, monitor, and measure outcomes.
Ensuring safe care to patients, staff and visitors; adhering to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promoting individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supporting department-based goals which contribute to the success of the organization; serving as preceptor, mentor and resource to less experienced staff.
Demonstrating commitment to caring for every member of our community by creating compassionate and personalized experiences.
Modeling Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.