Clinical Informatics Specialist - Clinical Services

UHS•King of Prussia, PA

3d•Hybrid

About The Position

The Corporate Clinical Services Department is seeking a dynamic and talented Clinical Informatics Specialist. The Clinical Informatics Specialist – Clinical Services serves as a key liaison between clinical operations, facility leadership, and corporate stakeholders to support the optimization of clinical applications and workflows across the organization. This role focuses on pre-implementation discovery, implementation support, and post-implementation optimization of clinical systems. This role partners closely with the CCIO and facility leadership to enhance clinical workflows, drive standardization, ensure alignment with evidence-based practices, and support data-driven decision-making. Responsibilities include testing, training, implementation, maintenance, troubleshooting, and continuous improvement of assigned clinical applications. This position serves as a primary resource for clinical staff and may facilitate training, provide subject-matter expertise, lead committees, and develop documentation and workflow artifacts.

Requirements

Bachelor’s degree required; Master’s degree preferred.
5-8 years of related clinical and application workflows experience within behavioral health setting is required.
Experience leading projects and collaborating with multidisciplinary teams.
Understanding of clinical data analytics, electronic medical record (EMR) optimization, and regulatory requirements.
Expertise in behavioral health clinical workflows.
Strong change management, training, and end-user adoption strategy experience.
Ability to interpret clinical data, analyze, and develop reports to support decision-making.
Demonstrated ability to identify and resolve system, workflow, and process issues.
Exceptional ability to train clinical and medical staff at all organizational levels.
Proficiency in developing workflow documentation, project materials, educational content, and analytics reports.
Strong analytical and problem-solving skills.
Ability to collaborate with facility leadership to monitor and enhance EMR related clinical outcomes.
Excellent organization, communication (written and verbal), and interpersonal skills.
Ability to manage multiple concurrent initiatives with minimal supervision.
Registered Nurse (RN) or Licensed Clinical Social Worker (LCSW) licensure is required.
Ongoing training is required to maintain current job skills.
Clinical training and experience within behavioral healthcare required.
Ability to travel domestically within the United States approximately 50–75%, based on project phase and organizational needs.

Nice To Haves

Oracle/Cerner experience is preferred.

Responsibilities

Leads and supports pre-implementation, implementation, and post-implementation optimization activities for clinical applications.
Collaborates with CCIO, nursing, clinical, and risk teams to ensure workflows align with standards of care.
Develops and monitors metrics and reports in partnership with corporate teams.
Designs and supports efficient clinical workflows to improve patient-centered care.
Functions as a liaison to facilities to resolve system-related issues.
Communicates decisions and supporting rationale effectively to UHS corporate and facility staff.
Identifies educational needs and designs and implements end-user education; collaborates with the education team and CCIO as appropriate.
Solicits user feedback and resolves concerns in a timely manner.
Keeps leadership informed on needs, risks, and ongoing initiatives.
Develops and maintains communication workflows that exceed customer expectations.
Provides clinical design expertise for organizational solutions.
Leads planning, facilitation, and evaluation of improvements to information and communication technologies in collaboration with facility clinical leadership to address interprofessional workflow needs across all care settings.
Maximizes application effectiveness by understanding system functionality, configuration options, and available alternatives for software in production.
Develops reports and analyzes data to identify trends that drive improvements in organizational performance and clinical outcomes.
Develops and recommends modifications to policies and procedures impacted by clinical information systems.
Maintains current knowledge of developments in healthcare, evidence-based practice, healthcare informatics, and regulatory requirements.
Articulates the impact of new technologies on existing organizational processes and workflows.
Provides on-call, after-hours support for urgent issues as needed or required.
Upholds and promotes Service Excellence principles.
Maintains positive and collaborative relationships with facility and corporate personnel.
Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center.
Supports other UHS facilities, as assigned, during training, go-lives, and ongoing system support activities.
Performs other duties as assigned.